Trying to restore seller staus after being deactivated due to low VTR
ive ried on several occassions now to restore my listings for vendor fufilled on seller central and have royal mail click and drop in place but i get rejected upon request.
we are a women led small business who amazon state they support, but this seems to be ignored despite my very best efforts to make it good.
can anyone help please?
30 replies
Seller_BS5lg2keRs2QO
I expect it does get ignored since it is irrelevant.
How exactly were you sending your items and recording them for VTR? How are you now going to do it to maintain a good VTR? What did you send Amazon as your appeal?
Seller_jr7e1uyScT9cq
Hi There.
Yes ill pull it out and pop it on here.
all our packs go out as parcels as the packs are too thick to use large letter rate.
I did on a few occasions put the tracking code from the RM 48 label, but it didnt seem to make any difference and my VTR rate got higher and higher.
Seller_NoMNQDGnEW5Bx
Your rate should have been getting higher, its meant to be over 95% and if you sent every parcel rm48 with a barcode amazon would have validated the non scanned ones and you’d be fine.
Have you read the vtr policy?
Seller_jr7e1uyScT9cq
Ok Thanks
This was the last one at my 6th or 7th attempt. My email to them is below that.
Hello seller,
We received your submission but we do not have enough information to restore your seller-fulfilled listings at this time. To restore your seller-fulfilled listings, please address the questions below in greater detail and submit the information via email to op-pso-vtr-appeals@amazon.co.uk:
– What are the root causes that led to a lower than expected Valid Tracking Rate?
– What actions have you taken to resolve the lower than expected Valid Tracking Rate?
– What steps have you taken to prevent a lower than expected Valid Tracking Rate going forward?
Also provide the following:
– Any evidence or examples that demonstrate that your account has complied with our policy.
What happens if I do not send the requested information?
If we do not receive the requested information, your seller-fulfilled listings in the affected categories will remain deactivated.
We’re here to help
For more information, visit "Create a plan of action to reinstate selling privileges":
https://sellercentral.amazon.co.uk/gp/help/G201623610
To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the iOS app:
https://itunes.apple.com/gb/app/amazon-seller/id794141485
– Download the Android app:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
+++++
Hello
We recently had our seller fulfilled account suspended owing to a low percentage VTR.
Reasons
We’ve looked at the reasons why and as our orders were of low value we had shipped by a more economic untracked royal mail solution.
Because we weren’t supplying the tracking number as part of the order fulfilment, our tracking rate percentage reduced and our account was suspended.
Solution.
We have now found a solution which will offer a 100% tracking rate.
- We have integrated our RM click and drop system with the amazon system and each order that is sent, will automatically with supply the tracking number which will be passed onto the customer.
- We will increase the size of our orders to make it more economical for the customer.
Any larger orders beyond the Royal Mails size limited we send via courier accounts we have, these all supply tracking numbers which we will update on the system.
I’ve attached a copy of a screen shot of our integration showing the relevant information.
Thanks
Seller_NoMNQDGnEW5Bx
That only has 2 parts not the 3 parts they ask for in your email. You need to download your VTR report to get a proper grip of what’s wrong, read the policy and then rewrite it. For example, what’s wrong isn’t that your items were sent untracked it’s that you were recording dispatch the wrong way.
Seller_BnqfOH5ahn4zV
https://sellercentral.amazon.co.uk/performance/detail/shipping?t=vtr&ref=sp_st_dash_csp_vtr
go to VTR - Valid Tracking Rate tab[on left side of page] then download file [yellow button at bottom of page]
Seller_jr7e1uyScT9cq
as ive no shipments listed and cant sell anything apart from that stock i have at FBA, its all pretty irrelvant until i get my seller fulfilled status back.
there was a mention from someone about a template i could use and update, anyone?
thanks
