My account has been deactivated saction 3
About 3 weeks ago, I was informed that my account was under review and that if I did not make a video call, it would be closed. I made a video call and then sent all the documents they requested to mail. However, they kept sending me the same email. They did not even review the documents. I sent an email each time explaining why they did this, but no one gave a proper answer. I call the account health department and get different answers every time. I provided all the documents they requested. But they still do not open my account. The last email I received is as follows: Thank you for your appeal. After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of "Amazon Services Business Solutions Agreement". Ship any open orders to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why did this happen?.
We have taken this measure on your account as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity.
How do I appeal this decision?
If you have additional documents or information that you haven't yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard
Note: We may not respond to further emails about this issue.
Nobody help me nobody solve my problem. I don't know why deactivated my account and keep my money. This is nor fair.
2 replies
Seller_rI7BZIczK8iAC
Unfortunately, you can not appeal at all to this decision.
"Fraudulent and illegal" is the death sentence of a seller account. Furthermore they write:
Try on other platforms.
LeviDylan_Amazon
Hello @ISHIC_CANDLES,
Thank you for reaching out here on the forums.
From what you have shared so far, I see that after your account review/video verification call, your account was deactivated due to the review team concluding deceptive activity on your account and you would like clarity on why this is happening.
These account reviews can be conducted for a number of reasons, for clarity can you provide the original performance notification you received about the review so we are able to discern the exact reason it was triggered?
At this time, you may continue to submit the requested information for review. If the information you submit is unable to be verified your account will remain deactivated and you may not receive further follow-up emails about your submission.
I am looking forward to your response. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
