Dear Amazon Forum Members,
I am reaching out here because I am at my wit’s end. Amazon has unfairly deactivated my seller account, holding £5,000 of my hard-earned money and thousands of pounds worth of stock hostage without any proper justification. Despite providing every piece of evidence requested, Amazon refuses to release my funds or my inventory.
The Story So Far:
We have completed full verification, including video verification and passing Amazon’s KYC (Know Your Customer) process.
Amazon is still claiming that I need to prove my UK establishment. Despite this, I have already provided:
Utility bills in my name and the company name.
Supplier invoices showing our UK operations.
Council tax bills under my name as the business owner.
Amazon confirmed receipt of these documents, yet they continue to reject them without clear feedback or explanation.
The Impact:
£5,000 of balance locked: Money I’ve earned from delivering high-quality service to my customers is being held with no access.
Thousands of pounds worth of stock trapped: Inventory I’ve worked tirelessly to procure and manage is now inaccessible.
Severe business damage: My livelihood has been jeopardized, and my customers are left waiting due to this unfair treatment.
Amazon’s Approach:
No specific reasons provided: They refuse to explain what is wrong with the documents.
No clear escalation process: Support keeps redirecting me without resolving anything.
No resolution timeline: I am stuck in limbo while my business and reputation suffer.
We Have Provided Everything Amazon Requested:
Proof of our UK company registration direct from publicly accessible government website
Evidence of our UK-based business establishment, including multiple utility bills, supplier invoices, and council tax bills.
Confirmation that we are not VAT-registered (which is in full compliance with UK regulations).
All documents were authentic and up-to-date, yet Amazon continues to reject them without justification.
My Questions for Amazon:
How can you justify holding my money and stock without giving me a fair chance to resolve the issue?
Why is there no accountability in the verification process?
What steps can I take to actually speak with someone who can make decisions and resolve this?
To Other Sellers:
Has anyone else faced this? What did you do to get your account reinstated or your funds released? I refuse to let Amazon bury this issue without accountability.
Amazon, Step Up!
I demand:
Immediate access to my funds.
A clear explanation of what is wrong with my documents.
Release of my inventory or compensation for its loss.
Amazon prides itself on being customer- and seller-centric. Prove it. This treatment is beyond unjust, and I will not stop fighting for what is rightfully mine.
We have been advised to take legal action against Amazon to recover our funds and compensate for the damages caused by this unjust treatment.
Sellers, please share your advice or support. Amazon, do the right thing.
