Account has failed our verification process

I would like to thank you all in advance for your feedback, support and help. I am out of Work as this was my main source of income, I have been trading on Amazon for a good 3 years, just got regular Amazon verification email to confirm

Within 14 days, please reply to this email with the information listed below:

– A list of all individuals who access your account and the locations they access it from.

– A list of all the locations your business trades from.

– A list of all the locations you intend to ship your products from.

– The source of the products you intend to sell on Amazon.

Please also confirm if you intend to ship your products using fulfilled by Amazon (FBA) or the merchant fulfilled network (MFN).

Unfortunately, I provided a different address by mistake for “trade from” as what was in my Amazon Account. I received the following Amazon Notification with Account deactivation.

I have also identified that my business (ltd company) Identity information does shows the correct initial business address except the postcode is for my residential address.

I am not been able to update the business identitiy information “Address” in the section. I have tried to email seller verifications but it’s a no reply email. I have mailed this to payments verification already fingers crossed let’s see if they reply. There is no response in the case log

The appeal email says that the payments failed verification; this would have been as wrong postcode is pasted in the identity information address.

Any Suggestions how do i update this information,

Worst thing is it says decision not subject to appeal but provides an appeal button next to it. They should be able to update the address to match the documents i have already provided, i feel.

Dear Seller,

Your payments account has failed our verification process. As a result, you can no longer sell on any Amazon’s UK or European Marketplaces. This decision is final and not subject to appeal.

You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.

If you have funds in your account, they will be available after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Please contact payments-investigate@amazon.co.uk if you have questions about funds.

If you have any items stored in Amazon’s fulfillment centers, you need to contact Amazon Services Europe Sarl to create a removal order within the next 30 days (https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html). You can choose to dispose of this inventory of have it returned to you. If you do not create a removal order within the next 30 days, we will dispose of your inventory and you will be debited for standard removal fees.

For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe Sarl at any time (https://sellercentral-europe.amazon.com/cu/contact-us?skipHelpHubRedirect=true&u…).

Thank you,

The Amazon Payments Team

Amazon Payments provides services to customers through the following entities: (1) Amazon Payments Europe SCA (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments Europe SCA provides the payment services to process transactions on the Amazon.nl, Amazon.de, Amazon.fr, Amazon.es, and Amazon.it marketplaces. (2) Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services. Amazon Payments UK Limited provides the payment services to process transactions on the Amazon.co.uk marketplace.

Any Suggestion Please help me out!! Any one gone through a similar situation