Advice needed
We sent a shipment out (order approx $400), on time, using USPS shipping label bought through Amazon.
The shipment shows picked up and never reached the customer.(it stopped showing any movement after sometime)
We use Amazon as service providers. The customer probably contacted them and was refunded.
We got the refund advice and filed a safe-t claim.
It got rejected
We explained the situation again with more details, but they again rejected it saying that lost shipments are not covered.
I think it is fully covered as we shipped on time and used Amazon generated label.
Any different advice on this?
Thanks
21 replies
Seller_0rXAME9V4LQSx
Just that this seems to be a recurring thing lately where they deny shipments that meet the criteria.
Seller_nRFmxiQg4EGrw
Are you basing this on a scan such as "Arrived at Distribution Center" or "Package Arrived at Carrier Facility"?
Or are you seeing the spurious "scan" that says "Carrier picked up the package."? Because that last one (the first one that shows) is what Amazon puts in tracking when you create the label; at that point, there is no evidence that the package has actually been shipped. For Amazon to cover a claim, it has to have a REAL scan showing up after that one, but before the end of the "Ship By" date.
SEAmod
Hello @Seller_bgMQea8BGeI1K
Please post the order number and I will review it to see if it should have met the requirements for coverage by a SAFE-T claim.
Thanks, Susan
SEAmod
Hi @Seller_bgMQea8BGeI1K
I regret to inform you that the business team is standing by their original decision regarding the SAFE-T claim.
Susan
