Account Health Support Please
I need some guidance on handling negative feedback and A-to-Z guarantee claims. My account is currently at risk of deactivation due to these issues. Both customer orders were delivered via Yodel, and online tracking confirms the deliveries. However, the customers claimed they did not receive their orders, left negative feedback, and were refunded through A-to-Z claims.
I’ve attempted to contact the customers via email, but they haven’t responded. I also regularly checked the A-to-Z claims section, but no open claims were visible.
Do you have any advice on how to resolve this situation effectively?
Account Health Support Please
I need some guidance on handling negative feedback and A-to-Z guarantee claims. My account is currently at risk of deactivation due to these issues. Both customer orders were delivered via Yodel, and online tracking confirms the deliveries. However, the customers claimed they did not receive their orders, left negative feedback, and were refunded through A-to-Z claims.
I’ve attempted to contact the customers via email, but they haven’t responded. I also regularly checked the A-to-Z claims section, but no open claims were visible.
Do you have any advice on how to resolve this situation effectively?
3 replies
Seller_469SU3Aj73sZL
Amazon will require that you had a signature at delovery and same as person who ordered it for you to win a A-z
Most UK carriers no longer collect signature at delivery or charge extra for it like Royal Maiil since last Lockdown. Amazon are several years behind the real world. There are numerous threads abiut A-z lost although trackking show delivered and often with a picture of cutomer holding it/GPS shows correct address.
Seller_7pTs15IYXmTOB
If you tag moderators, they would offer you guidance on this.
On another note, never use yodel. If you must use them, please ask your buyers if Yodel services are good in their area. I trust the buyer always when the services are Yodel or DHL. Both these couriers are capable of being very dishonest to the core, especially Yodel.
Account Health Support Please
I need some guidance on handling negative feedback and A-to-Z guarantee claims. My account is currently at risk of deactivation due to these issues. Both customer orders were delivered via Yodel, and online tracking confirms the deliveries. However, the customers claimed they did not receive their orders, left negative feedback, and were refunded through A-to-Z claims.
I’ve attempted to contact the customers via email, but they haven’t responded. I also regularly checked the A-to-Z claims section, but no open claims were visible.
Do you have any advice on how to resolve this situation effectively?
Account Health Support Please
I need some guidance on handling negative feedback and A-to-Z guarantee claims. My account is currently at risk of deactivation due to these issues. Both customer orders were delivered via Yodel, and online tracking confirms the deliveries. However, the customers claimed they did not receive their orders, left negative feedback, and were refunded through A-to-Z claims.
I’ve attempted to contact the customers via email, but they haven’t responded. I also regularly checked the A-to-Z claims section, but no open claims were visible.
Do you have any advice on how to resolve this situation effectively?
Account Health Support Please
I need some guidance on handling negative feedback and A-to-Z guarantee claims. My account is currently at risk of deactivation due to these issues. Both customer orders were delivered via Yodel, and online tracking confirms the deliveries. However, the customers claimed they did not receive their orders, left negative feedback, and were refunded through A-to-Z claims.
I’ve attempted to contact the customers via email, but they haven’t responded. I also regularly checked the A-to-Z claims section, but no open claims were visible.
Do you have any advice on how to resolve this situation effectively?
3 replies
3 replies
Seller_469SU3Aj73sZL
Amazon will require that you had a signature at delovery and same as person who ordered it for you to win a A-z
Most UK carriers no longer collect signature at delivery or charge extra for it like Royal Maiil since last Lockdown. Amazon are several years behind the real world. There are numerous threads abiut A-z lost although trackking show delivered and often with a picture of cutomer holding it/GPS shows correct address.
Seller_7pTs15IYXmTOB
If you tag moderators, they would offer you guidance on this.
On another note, never use yodel. If you must use them, please ask your buyers if Yodel services are good in their area. I trust the buyer always when the services are Yodel or DHL. Both these couriers are capable of being very dishonest to the core, especially Yodel.
Seller_469SU3Aj73sZL
Amazon will require that you had a signature at delovery and same as person who ordered it for you to win a A-z
Most UK carriers no longer collect signature at delivery or charge extra for it like Royal Maiil since last Lockdown. Amazon are several years behind the real world. There are numerous threads abiut A-z lost although trackking show delivered and often with a picture of cutomer holding it/GPS shows correct address.
Seller_469SU3Aj73sZL
Amazon will require that you had a signature at delovery and same as person who ordered it for you to win a A-z
Most UK carriers no longer collect signature at delivery or charge extra for it like Royal Maiil since last Lockdown. Amazon are several years behind the real world. There are numerous threads abiut A-z lost although trackking show delivered and often with a picture of cutomer holding it/GPS shows correct address.
Seller_7pTs15IYXmTOB
If you tag moderators, they would offer you guidance on this.
On another note, never use yodel. If you must use them, please ask your buyers if Yodel services are good in their area. I trust the buyer always when the services are Yodel or DHL. Both these couriers are capable of being very dishonest to the core, especially Yodel.
Seller_7pTs15IYXmTOB
If you tag moderators, they would offer you guidance on this.
On another note, never use yodel. If you must use them, please ask your buyers if Yodel services are good in their area. I trust the buyer always when the services are Yodel or DHL. Both these couriers are capable of being very dishonest to the core, especially Yodel.
