Amazon pre-paid return label item not delivered/returned
OK so customer has gone through returns process and as it was an item of clothing Amazon issued a pre-paid returns label (Royal Mail Tracked 48)
Customer returned item on 2nd September, and tracking confirms this and so Amazon issued a refund.
However, I have not received item back - tracking says 'in transit'
What is the procedure now? Do I contact Royal Mail (but I did not buy the returns label, it was Amazon even though they charged me for it) or is it a Safe-T claim? Reading help it implies I have to contact Royal Mail - is that correct?
9 replies
Seller_DQPIiSbB4bO2t
Please someone answer this. Also if someone can specify, who is the "sender" in this case as Royal Mail specifies who can open the claim.
Seller_ZJhFeE3tNKzfh
Sorry, I missed this but its a long term bug bear slash racket from amazon/Royal mail/Evri.
Amazons policy on pre-paid returns is clear. For lost items - we as sellers are supposed to claim via the courier.
You will find when you attempt to claim via Royal Mail - they ask for details you couldn't possibly know - for example, where the goods were posted.
The issue is, as you point out - the label as issued is issued on amazons account (even though you pay for it).
But amazon won't help here - its been raised several times - even on a live chat and the amazon line is, their policy states you must claim via the courier - and to even point this out to the courier - and that should make everything fine.
Seller_ZQyopdiwkUHOZ
To give them as many excuses as possible to say no, and make it as awkward and time consuming for us to claim as possible so it ends up not being worth the time it takes to do.
Seller_tRuvBEHDedp4q
OK so I fill in the claim form with Royal Mail
Today I get a letter as a response denying my claim as I did not provide 'proof of posting'
As this was a Tracked 48 item it seems their own system where it confirms online item was accepted and scanned at a parcel shop along with date/time and location is not sufficient proof item was posted!!!!
Amazon pre-paid return label item not delivered/returned
OK so customer has gone through returns process and as it was an item of clothing Amazon issued a pre-paid returns label (Royal Mail Tracked 48)
Customer returned item on 2nd September, and tracking confirms this and so Amazon issued a refund.
However, I have not received item back - tracking says 'in transit'
What is the procedure now? Do I contact Royal Mail (but I did not buy the returns label, it was Amazon even though they charged me for it) or is it a Safe-T claim? Reading help it implies I have to contact Royal Mail - is that correct?
Amazon pre-paid return label item not delivered/returned
OK so customer has gone through returns process and as it was an item of clothing Amazon issued a pre-paid returns label (Royal Mail Tracked 48)
Customer returned item on 2nd September, and tracking confirms this and so Amazon issued a refund.
However, I have not received item back - tracking says 'in transit'
What is the procedure now? Do I contact Royal Mail (but I did not buy the returns label, it was Amazon even though they charged me for it) or is it a Safe-T claim? Reading help it implies I have to contact Royal Mail - is that correct?
9 replies
9 replies
Seller_DQPIiSbB4bO2t
Please someone answer this. Also if someone can specify, who is the "sender" in this case as Royal Mail specifies who can open the claim.
Seller_ZJhFeE3tNKzfh
Sorry, I missed this but its a long term bug bear slash racket from amazon/Royal mail/Evri.
Amazons policy on pre-paid returns is clear. For lost items - we as sellers are supposed to claim via the courier.
You will find when you attempt to claim via Royal Mail - they ask for details you couldn't possibly know - for example, where the goods were posted.
The issue is, as you point out - the label as issued is issued on amazons account (even though you pay for it).
But amazon won't help here - its been raised several times - even on a live chat and the amazon line is, their policy states you must claim via the courier - and to even point this out to the courier - and that should make everything fine.
Seller_ZQyopdiwkUHOZ
To give them as many excuses as possible to say no, and make it as awkward and time consuming for us to claim as possible so it ends up not being worth the time it takes to do.
Seller_tRuvBEHDedp4q
OK so I fill in the claim form with Royal Mail
Today I get a letter as a response denying my claim as I did not provide 'proof of posting'
As this was a Tracked 48 item it seems their own system where it confirms online item was accepted and scanned at a parcel shop along with date/time and location is not sufficient proof item was posted!!!!
Seller_DQPIiSbB4bO2t
Please someone answer this. Also if someone can specify, who is the "sender" in this case as Royal Mail specifies who can open the claim.
Seller_DQPIiSbB4bO2t
Please someone answer this. Also if someone can specify, who is the "sender" in this case as Royal Mail specifies who can open the claim.
Seller_ZJhFeE3tNKzfh
Sorry, I missed this but its a long term bug bear slash racket from amazon/Royal mail/Evri.
Amazons policy on pre-paid returns is clear. For lost items - we as sellers are supposed to claim via the courier.
You will find when you attempt to claim via Royal Mail - they ask for details you couldn't possibly know - for example, where the goods were posted.
The issue is, as you point out - the label as issued is issued on amazons account (even though you pay for it).
But amazon won't help here - its been raised several times - even on a live chat and the amazon line is, their policy states you must claim via the courier - and to even point this out to the courier - and that should make everything fine.
Seller_ZJhFeE3tNKzfh
Sorry, I missed this but its a long term bug bear slash racket from amazon/Royal mail/Evri.
Amazons policy on pre-paid returns is clear. For lost items - we as sellers are supposed to claim via the courier.
You will find when you attempt to claim via Royal Mail - they ask for details you couldn't possibly know - for example, where the goods were posted.
The issue is, as you point out - the label as issued is issued on amazons account (even though you pay for it).
But amazon won't help here - its been raised several times - even on a live chat and the amazon line is, their policy states you must claim via the courier - and to even point this out to the courier - and that should make everything fine.
Seller_ZQyopdiwkUHOZ
To give them as many excuses as possible to say no, and make it as awkward and time consuming for us to claim as possible so it ends up not being worth the time it takes to do.
Seller_ZQyopdiwkUHOZ
To give them as many excuses as possible to say no, and make it as awkward and time consuming for us to claim as possible so it ends up not being worth the time it takes to do.
Seller_tRuvBEHDedp4q
OK so I fill in the claim form with Royal Mail
Today I get a letter as a response denying my claim as I did not provide 'proof of posting'
As this was a Tracked 48 item it seems their own system where it confirms online item was accepted and scanned at a parcel shop along with date/time and location is not sufficient proof item was posted!!!!
Seller_tRuvBEHDedp4q
OK so I fill in the claim form with Royal Mail
Today I get a letter as a response denying my claim as I did not provide 'proof of posting'
As this was a Tracked 48 item it seems their own system where it confirms online item was accepted and scanned at a parcel shop along with date/time and location is not sufficient proof item was posted!!!!
