Can you block a buyer
I have a business customer who keeps ordering for items to be delivered to a HMP prison address, every order is being rejected on delivery and returned to us (not all have come back, some have got lost in return), The customer is aware his orders are being refused, but still continues to order, is there anything I can do to stop him ordering
14 replies
Seller_ANpkhFl1uuWCA
Unfortunately, unlike eBay you cannot actually block an Amazon customer from ordering from you.
An option could possibly be to mark the order as dispatched and then refund it as ‘Delivery Address Undeliverable’.
Reach out to the buyer by message and or letter (if that would get through) requesting them to stop ordering from you, due to the delivery issues or request them to supply you with another address on the actual order details. (This would need to be changed by the customer at the time of ordering.)
Seller_7VbclcPFFRTnc
is the buyer a staff member or someone serving time at his majesty’s pleasure 
Seller_a8eWx2pfTXiWY
Yes it is a really strange one, its a company name and flagged as business user, but address is a prison, in the last year they have placed 7 orders all show as rejected, but only one order has come back to me, which i refunded and reached out to the customer to ask if there was an issue with the delivery address, but got no response, I assume previous orders must have been delivered as had no contact from the customer to say otherwise, they have now place another order, and I’m not sure weather to send as last one came back
Seller_AyeCE58G1ijrA
There was a buyer who kept ordering a product I had listed but it was undeliverable. They kept ordering but I was forced to keep refunding the order. Eventually, I decided to stop selling that product as I wasn’t getting any sales anyways. I would just ask your customer to stop ordering in a formal letter but that’s unlikely to work. Just don’t dispatch the item by marking it as ‘undeliverable’
Seller_esvgLzKXw2YAl
As this is an issue with delivery, it is sort of within the bounds of the rules, to give the customer a call.
Let them know what the problem is and see if there is a way to solve it.
It’s quite likely, that they are just not getting any emails you send. Hence none response.
Seller_xUKHc5xSYJmI4
What actually surprises me is the number of times its happened and the system hasn’t actually detected so many refunds. If you have no response from the buyer and you cannot talk to them over the phone. Only other option is to write on the packaging or write to the prison.
Seller_OAhVnBvvXNKXW
I’d ring the ‘nick’ and ask for the admin staff that place ‘customer’ orders - see what they have to say about their procedures
Seller_k07x09wX75QDZ
I had a problem with an army barracks when I used evri to deliver, undeliverable etc for security reasons I assume. RM is allowed. Could a change of courier help?
Seller_k07x09wX75QDZ
Sadly not, but as others suggest, mark as despatched and refund, SS recommended that ‘unofficially’ when I had a similar problem.
