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How Do You Know What Happens To FBA Returns and Refunds?

by Seller_UMWYATebDhiiZ

When a customer is given a refund for an FBA sale how do you know what happens to the product e.g. did it get returned to Amazon? If it did, did it go back into stock or something else? Is there somewhere to track it?

Thanks

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Seller_lljyzgTxr5fgI
In reply to: Seller_UMWYATebDhiiZ’s post

Usually, the refund for return is issued on “first scan”. Most returns are either Royal Mail or EVRI. Once the first scan is seen (and refund issued) it is then a case of how long it takes to be received and processed by the receiving FC. In our experience, returns like this are usually around 2 - 3 weeks and they usually go back into stock. However, as a matter of principle, any returns that we are notified about, we request removal so we can check them ourselves. If they are ok, they get sent back to FBA. If they are not, then we take it up with Amazon.

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