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Category brand approved but I still can't list the product. I still get asked to apply.
CASE 17034334221
Brand & GTIN Exemption was approved, but whenever i try to list the product i still get asked to apply for brand approval?
Hello from Amazon Selling Partner Support,
My name is Priyanka and I am happy to assist you today.
I am glad to inform you that we have completed our review and accepted your application.
You can now create new ASINs for --, Sports & Outdoors. We have also added the GTIN exemption for Sports & Outdoors.
If you continue to encounter the 5461 error for the above approved Brand and Category, we recommend to wait. After being approved to create a new listing, it may take the system up to 24 hours to reflect the changes.
If the 5461 error persists beyond 24 hours as well, please resubmit the application with the latest screenshot of the error code 5461. Make sure the ---- and time stamp are visible in the background.
2 replies
Seller_kIukTwdhvntAp
"Brand & GTIN Exemption was approved"
Is it YOUR brand or does it belong to someone else?
Michelle_Amazon
Hello @Seller_8BvRzK6YM6jZ1,
Thanks for reaching out. As you now have your account in Brand Registry, you will need to assign your account a selling role. Currently, your account only had Admin and Rights Owner roles, which do not give you rights to create listings. Be sure to assign your account a Brand Representative role as well. If you have any issues, please create a case through your Brand Registry account.
Regards,
Michelle
