Its look like a joke? Amazon shipping label is expensive and most of us buying this to not take a risk for getting ODR, if you sent on time got ODR what is the point of using expensive amazon labels.Someone from this forum sent me below message. Please try to appeal again with that message and let us know whats going to happened.

'Hello

This A-Z claim should not affect my ODR (Order Defect Rate) as I purchased Amazon's Buy Shipping for it and it was also shipped on time, and your own policy (https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB) clearly states: ''If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.''

I'm fine with covering the financial part but my ODR should absolutely should not be affected at all by this A-Z Claim and hence I expect the decision for this claim to affect my ODR to be reversed asap, otherwise you guys would be breaching your own policy and this would be incredibly unfair on the seller (me)..

Yours sincerely;