Abuse of power by Amazon
Amazon blocked our product, claiming that the document allegedly doesn't meet their standards, though it seems like only Bezos knows what those standards actually are. The useless support team hasn't been able to give a clear answer about what's wrong for three months. We showed this document to a specialist, and the exact same document works for other products, but not for this one. For three months, these salary-earning employees haven't been able to provide a simple answer on WHAT EXACTLY IS INCORRECT, giving us the same response every time: "it doesn't meet the standards."
They've essentially destroyed our successful product, causing us massive damage without explaining the reason. We're giving up because we've invested so much time and effort into both the product and the attempts to restore it that, in the same amount of time, we could have built a new successful business out of Amazon. But here, the result is zero! We're not expecting a miracle that suddenly a sensible person at Amazon will solve our problem; we just want to warn new sellers about what awaits them on Amazon if they create a best-selling product: permanent listing block and deactivation, and you’ll never even know the reason.
5 replies
Seller_ZJhFeE3tNKzfh
I think it’s fair that all you can do is warn others.
Unfortunately you get that response because that is all the system will tell the front line staff.
I’ve shared this story below before but we had a video we uploaded for a sterling silver necklace made from recycled silver, so we added the recycled logo.
The video got rejected for providing medical advice. There wasn’t anything in the video now clearly whatever algorithm rejected the video must have known and logged somewhere what the rejection was for, but all that gets shown on the front end, to me as a seller and to the support staff is rejected for medical advice, so that is all they can tell you.
Took 8 weeks to find the issue was a recycling logo. Removed it, even though it’s not medical advice and the video was approved.
I wish there was an answer to your issue, all you can do is respond again, and again and again and again. Try managingdirector@amazon.co.uk, look up mediation would be the next steps
Seller_raHZbxvpfgJs3
Well what is the product and what is the document? What precisely did they ask for?
Abuse of power by Amazon
Amazon blocked our product, claiming that the document allegedly doesn't meet their standards, though it seems like only Bezos knows what those standards actually are. The useless support team hasn't been able to give a clear answer about what's wrong for three months. We showed this document to a specialist, and the exact same document works for other products, but not for this one. For three months, these salary-earning employees haven't been able to provide a simple answer on WHAT EXACTLY IS INCORRECT, giving us the same response every time: "it doesn't meet the standards."
They've essentially destroyed our successful product, causing us massive damage without explaining the reason. We're giving up because we've invested so much time and effort into both the product and the attempts to restore it that, in the same amount of time, we could have built a new successful business out of Amazon. But here, the result is zero! We're not expecting a miracle that suddenly a sensible person at Amazon will solve our problem; we just want to warn new sellers about what awaits them on Amazon if they create a best-selling product: permanent listing block and deactivation, and you’ll never even know the reason.
Abuse of power by Amazon
Amazon blocked our product, claiming that the document allegedly doesn't meet their standards, though it seems like only Bezos knows what those standards actually are. The useless support team hasn't been able to give a clear answer about what's wrong for three months. We showed this document to a specialist, and the exact same document works for other products, but not for this one. For three months, these salary-earning employees haven't been able to provide a simple answer on WHAT EXACTLY IS INCORRECT, giving us the same response every time: "it doesn't meet the standards."
They've essentially destroyed our successful product, causing us massive damage without explaining the reason. We're giving up because we've invested so much time and effort into both the product and the attempts to restore it that, in the same amount of time, we could have built a new successful business out of Amazon. But here, the result is zero! We're not expecting a miracle that suddenly a sensible person at Amazon will solve our problem; we just want to warn new sellers about what awaits them on Amazon if they create a best-selling product: permanent listing block and deactivation, and you’ll never even know the reason.
5 replies
5 replies
Seller_ZJhFeE3tNKzfh
I think it’s fair that all you can do is warn others.
Unfortunately you get that response because that is all the system will tell the front line staff.
I’ve shared this story below before but we had a video we uploaded for a sterling silver necklace made from recycled silver, so we added the recycled logo.
The video got rejected for providing medical advice. There wasn’t anything in the video now clearly whatever algorithm rejected the video must have known and logged somewhere what the rejection was for, but all that gets shown on the front end, to me as a seller and to the support staff is rejected for medical advice, so that is all they can tell you.
Took 8 weeks to find the issue was a recycling logo. Removed it, even though it’s not medical advice and the video was approved.
I wish there was an answer to your issue, all you can do is respond again, and again and again and again. Try managingdirector@amazon.co.uk, look up mediation would be the next steps
Seller_raHZbxvpfgJs3
Well what is the product and what is the document? What precisely did they ask for?
Seller_ZJhFeE3tNKzfh
I think it’s fair that all you can do is warn others.
Unfortunately you get that response because that is all the system will tell the front line staff.
I’ve shared this story below before but we had a video we uploaded for a sterling silver necklace made from recycled silver, so we added the recycled logo.
The video got rejected for providing medical advice. There wasn’t anything in the video now clearly whatever algorithm rejected the video must have known and logged somewhere what the rejection was for, but all that gets shown on the front end, to me as a seller and to the support staff is rejected for medical advice, so that is all they can tell you.
Took 8 weeks to find the issue was a recycling logo. Removed it, even though it’s not medical advice and the video was approved.
I wish there was an answer to your issue, all you can do is respond again, and again and again and again. Try managingdirector@amazon.co.uk, look up mediation would be the next steps
Seller_ZJhFeE3tNKzfh
I think it’s fair that all you can do is warn others.
Unfortunately you get that response because that is all the system will tell the front line staff.
I’ve shared this story below before but we had a video we uploaded for a sterling silver necklace made from recycled silver, so we added the recycled logo.
The video got rejected for providing medical advice. There wasn’t anything in the video now clearly whatever algorithm rejected the video must have known and logged somewhere what the rejection was for, but all that gets shown on the front end, to me as a seller and to the support staff is rejected for medical advice, so that is all they can tell you.
Took 8 weeks to find the issue was a recycling logo. Removed it, even though it’s not medical advice and the video was approved.
I wish there was an answer to your issue, all you can do is respond again, and again and again and again. Try managingdirector@amazon.co.uk, look up mediation would be the next steps
Seller_raHZbxvpfgJs3
Well what is the product and what is the document? What precisely did they ask for?
Seller_raHZbxvpfgJs3
Well what is the product and what is the document? What precisely did they ask for?
