Return Not Received Claim
Hello team
I filled a claim for return not recieved, but your team denied claim by stating that- Policy: All SAFE-T claims should be filed within 15 calendar days from the date the shipment was marked as "returned or delivered to seller" in Seller Central.
I mentioned that product not returned to me. There is no return tracking nor return Proof of delivery mail.
Please check and do needful. My product is lost and compensate for my loss.
Order id- 407-8285489-1873160
Claim id- 32667-73346-8706442
Reason- Return Order Item(s) not received
Refund Date-21/2/2025
Claim Date- 25/3/2025
6 replies
Sakura_Amazon_
Hello @Seller_OULeOTQ2tHve5,
Thank you for providing all the details and the order ID. I contacted the relevant Partner Team to review your claim.
I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
@Seller_OULeOTQ2tHve5,
The Partner Team created a new case (11020930152) with you where they will let you know about the review progress of order: 407-8285489-1873160.
Please monitor the above case and let me know about the result.
Regarding the new order that you shared, I sent it to the Partner Team as well.
Thanks,
Sakura
