Professional fee refund
Hi all, I have had a professional sellers account for a few months but have not started selling anything yet as stock will not arrive until the middle of this month.
I contacted support saying “I have been paying the £30 professional sellers fee each month for a few months now and have not been selling anything yet. Could you please refund the professional sellers fee for these months?”
I received a response saying “We’ve received your request to close your account and approved your monthly subscription reimbursement request.” followed by information on how to cancel my listing and downgrade my account to an individual account followed by instructions to contact them to close my account.
It seems the have refunded my the credit for the previous months. But I DON’T want to downgrade or close my account or remove my listing. I just wanted the refund for the months I wasn’t selling. And I am unable to reply to the email.
Now I think I have 2 options:
- Reopen the case and see what’s going on, maybe with a phone call
- As they asked me to downgrade etc on my account myself, I could just ignore it
I have a feeling the response is automated or a template so they would say this but then wouldn’t follow up on whether I had taken any further action…?
Has this happened to anyone before, what do people recommend?
2 replies
Seller_EJIX7rqDNQJi2
Unfortunately, it doesn’t work like this, that they will reimburse you for the months when you didn’t sell anything.
The monthly subscription fee is part of the standard Amazon Services Europe Business Solutions Agreement to which you agreed when you created your Professional selling plan account.
Your payment method on file will keep getting charged unless you downgrade your seller account into Individual, regardless of it’s status or whether you are actively selling.
Amazon doesn’t regularly reimburse sellers for the fee, which they agreed to pay. The option of a refund is only there for sellers who opened a Professional Account by a mistake and then wanted to switch into Individual and have the incorrectly charged fees refunded.
Seller_hC0hNVDuILaKO
Ignore the downgrade request and you risk having the charges reinstated.
You should have downgraded right at the beginning, as soon as you realized you were being charged a monthly fee, then upgraded when ready.
You cannot retain the benefits of the Pro account and not expect to pay the fee, it’s like having your monthly phone line rental and then asking for a refund because you didn’t make any calls.
You should downgrade, at least temporarily , and when your goods arrive upgrade to Pro again.
