Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.sa/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.sa/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.sa/gp/help/G201190440
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.sa/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.sa/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral.amazon.sa/gp/help/200370560
To view your account’s performance, go to "Account Health":
https://sellercentral.amazon.sa/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
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ASIN: |B00AINMFAC|
Brand: |Nizoral|
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Sincerely, Merchant Review Team, Amazon.sa
