Return Label Costs!
A customer ordered 3 pairs of pyjamas in one order, they are returning all 3, why have I been charged for 3 return labels for each pair of pyjamas?
How does that make sense Amazon?
7 replies
Seller_ZJhFeE3tNKzfh
I think it depends on how the customer themselves opens the return requests.
Unfortunately, if they opened the requests on the items individually, then they will have been provided three labels.
Now...most customers will obviouslys think logically and return the three items in one parcel.
Sadly, you were just unlucky in this instance.
Seller_IQo80d99W2DzP
You could message the Buyer and ask them to return all 3 items together if going back to you. If FBA, then ask them to raise 1 new RMA request and close the existing ones frst.
BUT, personally, I have now been caught on this a few times lately, Amazon FBA staff cannot count, so I bought several of a certain item, they were siold new, but clearly used items, Amazon said to return 11 in a single box, UPS collection. UPS did not bother to collect, but went to UPS shop in the end, and they took the parcel. Once received back, Amazon said only 9 items in the box, even though 2 people (inc myself) double checked it was the correct number. I am still phoning Amazon CS regularly every few weeks, and not sorted for the last 3 months.
A long while ago, but I bought I think it was 30 watches, from a Seller. The Seller asked that I return all together in 1 parcel, Amazon said that was ok as well, so I did, then they did not refund me, said only 1 received back (even though a delivery photo of a large box. All except 1 was unopened). Amazon said had to do an A-Z Claim for each, and I got about half the money back.
I bought 3 items recently, not the size on the listing, kept 1, as re-ordered, so they were individual orders, that then gives 2x RMA's (the Seller also offered a discount to keep 2 of the wrong size ones, I agreed, cancelled the RMA's. Then would not refund the price difference!!!
So, I learnt, send back 1 item at a time, do not trust Sellers (which is a shame). It may cost more, but then all individually tracked, so if I did not like 3 lots of PJ's, I'd return individually. Maybe, your customer has been caught before and learnt their lesson.
Seller_d8YGbIjNqwFxn
It's crazy been hit by the same thing myself in the past.
As others say if the customer opens individual return requests for each pair of pyjamas you will be charged for 3 labels.
I have even had it where the customer has returned them all in one package but attached multiple labels to the parcel. All of which were scanned by the post office and all of which I was charged for.
Seller_SA3YifGgwUMKG
When I had a customer return in this way I raised a successful SAFE-T claim.
Seller_Fg2fqaWOnEtha
Yep, a bit off topic but UPS collections are so hit and miss. One of the things that put me off FBA in the first place. I recently sent two shipments to FBA after 17 months, the first one was collected ok, but no one turned up to collect the second which was cancelled by them (but no one bothered to let me know).
