How do promotions work?
This is probably a stupid question, but how are promotions supposed to work?
I created my first promotion last week, tiered discounts for different quantities. Got one multi-sale and was surprised to see the discount had not been automatically applied. Is that normal? Am I supposed to just refund the discount amount every time?
I contacted SS and was told to either ask the buyer to cancel the order, or do a partial refund. I was also told they couldn’t see any promotion on that item and they explained how to create a new promotion. I replied it was for my whole catalogue and sent a screenshot of my promotion page, which shows it as active. I am still waiting for a response.
In the meantime, I got a few more orders for multiple items. Do I just keep refunding all new qualifying orders? Will that affect my metrics?
5 replies
Seller_GSKkahmd7dZLZ
Wish I could answer you but I don’t understand the promotion section at all.
I started one this week but it’s dead in the water. Shows active in the account but nothing appears on any listings.
I tried searching for help with promotions but not many tutorials coming up.
Seller_saK5Ah2SaNYjL
Usually you have to set a date for promotions to start. What date did you set?
We gave up on this. Unless you are exclusively FBM or FBA it won’t work. We were finding that a buyer bought 2 items for a 10% discount… But one FBA and the other FBM defeated the whole purpose.
On fleabay we offer a 10% discount on more than one item as we can ship them together and it saves us on postage, so we pass it on.
Amazon is a far more complex beastie.
Seller_K5CM7aWTeRlC4
I set the date to start 8 Jan, end 31 Jan. First multi-sale was 12 Jan.
Exclusively FBM.
Seller_K5CM7aWTeRlC4
I created a new promotion with no claim code and that seems to be working for now.
