Ive received this message?
Ive received the below message on Amazon, im pretty sure I know the answer but they are talking rubbish arnt they? For a start two of the listings show “Unique” branded confetti on the pictures. Shall I just ignore it or reply to them?
Hi,
I am writing to you inform you that you are selling under SHATCHI/Gifts 4 All Occasions Ltd listings and we know that you are not authorised seller of our brand. Let me tell you that SHATCHI is registered trademark in the UK, Europe also registered on Amazon. In the past as well you have been stopped selling under SHATCHI listing but again I have noticed that you are selling under our brand. This is our last warning to you. If you will not remove your all the listing and make sure in the future then we will not inform you but report you to Amazon directly and also we will take legal action for faking our brand. You know what will be the consequences if we will report you. We are informing you because we don’t want you to lose your account. I hope you will co operate. Below is the list also if any missed from our side make sure that you check your invetory and remove it.
B01MQQOIIW
B01MZZVTDV
B01MRS2NSA
B01N2OI5UI
Regards,
SHATCHI Legal Team
43 replies
Seller_BS5lg2keRs2QO
Doesn’t seem like a message to be ignored. The listings have their brand names and it seems like they’ve taken action against you before.
Seller_BUNyTV7Yp71Nq
They emailed me before about a listing for generic sandwich boxes that they had put their brand name on, I removed my add as it was really poor seller. They have now sent me this one. They claim it is their brand but I suspect it isnt as I cant find any Shatchi confetti anywhere on the internet. Some of the pictures on the listings are of Unique (that is a brand of party products) confetti,
Seller_qZO3ZCjoBXEeL
Currently the listing contain what I suspect is an incorrect brand. You should raise this with seller support directly to have the brand corrected according to whatever is written on the packaging.
the first Asin appears to be branded ‘unique’ which would be my starting point.
At present you cannot list against an item unless the brand you are listing matched the brand stated on the ASIN, even if the brand is wrong. You need to fix the ASIN first.
Seller_xUKHc5xSYJmI4
I have had a look at the product and images. One of the images shows the registered trademark as being "Unique " on the packaging so I am unsure as where the brand name Shatch comes from. The message you received has not been written by someone who is qualified in Intellectual Property Law.
Seller_WseB32EBb785w
For sure, the message hasn’t come from their literacy team…
Seller_ypZ3zQH7KTGEM
I am brand registered with Amazon and recently noticed another seller on one of my listings selling something similar. I reported the matter and pointed out that we do not supply anyone else and have not given permission for anyone to sell our trademarked products.
I received the following reply:
Amazon
Feb 06, 2020 02:20 PM
Hello,
Thank you for your report of listed product(s) that may not match the detail page description. We cannot take action on your report because of the reasons listed below.
Amazon respects a manufacturer’s right to enter into exclusive distribution agreements for its products. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.
Doesn’t answer my question and it seems that being brand registered doesn’t mean much.
Seller_BUNyTV7Yp71Nq
Yes it wasnt very well written. Ive removed the listings as had only sold about 40 in the last 3 months for thes listings and didnt want to casue any hassle incase I was in the wrong.
Seller_Rds42gzScDQFa
Why not give the company SHATCHI a call and see if it is they who made the complaint and if the Unique Confetti brand is theirs. 01462 432 600
Seller_TK2OUpwGNKKsN
Personally I would temporarily remove my offers. Then get the product team to change the listings.
If the EAN matches, a simple photo should be of the item with the EAN should be enough. Links to the manufacturers website etc help/
Once changed relist and message the original complainers back thanking them for pointing out the incorrect branding.
It’s what I’ve done in the past.
Seller_vRMVES1kx6l52
Unless the BRAND has been “BRAND REGISTERED” on Amazon, by the owner of the brand or trademark then ignore the threat.
Can I sell products from brands in Brand Registry?
Yes, you can. Brand Registry does not prevent sellers from offering products of that brand. Brand Registry protects the listing content, but it doesn’t restrict sellers from selling the product.
There is however, a separate program of brand gating which does restrict who can sell the brand. It enforces an application process which can require supplier invoices, an authorization letter and a substantial fee.
Also, Amazon may ask for evidence that the products you sell are authentic, such as supplier invoices. This may also restrict your ability to sell the product if you do not have invoices that meet Amazon’s strict criteria. Although this is connected with product authenticity, it is not a result of a brand being enrolled in Brand Registry.
I hope this helps
