Invalid Tracking No metric, fully tracked orders - APC Couriers
Hi All
We send ALL our items using a tracked service. We use APC Overnight couriers for our normal orders and if our customers are in Highlands, IOM, Channel Islands etc we use DHL couriers.
We always upload the tracking number at the time of despatch and have very few problems with this.
Looking at the Valid Tracking rate, our APC tracking numbers are not accepted as a form of tracking. So we have a Valid Tracking Rate of 1.61% at the moment. On the report CSV it is acknowledging the tracking number and carrier name, but every one is marked as “No Valid Tracking”.
If this becomes a real metric we are going to be in trouble.
Does anyone else use APC-Overnight for their carriage, or has anyone got any advice regarding this?
Many thanks
Endeavour Fires
4 replies
Seller_ZGJ0M0OUBxOTC
I have the same problem and received the following from SS which is not particularly helpful. I ended up phoning them and was told that there are no plans as of yet for the tracking rate to become a metric.
Dear Seller,
Greetings from Amazon Seller Support.
Thank you for contacting us.
I have gone through your email and found that your concern is regarding Amazon do not support tracking for APC Overnight as the courier.
In this regards, I would like to inform you that Amazon do not support tracking for APC Overnight as the courier. I really apologies for the inconvenience you have faced.
However, please go through the given below link to know the UK-approved Carriers :
Therefore, I truly appreciate your suggestion as this is a great input for Amazon to work upon and this can actually be of great help to professional sellers like you. As we strive to improve our platform, your input should actually be implemented. For the Seller’s best interest, I will take this feedback up with the business team to work around this improvisation. Seller feedback like yours helps us to improve our site and all suggestions are welcome and considered. Presently I will not be able to comment on the time it will take to implement the changes. However, be assured that we read all the feedback given and upon measuring its impact on the sellers, we take necessary steps and launch changes. Till then we would request your cooperation. Thank you very much for your patience.
However, If still you have any further query please feel free to contact us and we will be happy to resolve them for you. We’re available 24 hours a day, 7 days a week.
Seller_HRqC7Eq5Rjcr4
The valid tracking metric does not work with all couriers, it isn’t even accurate with all Royal Mail orders. Its also laughable when using UKMail as it marks orders as delivered when they get to the delivery warehouse without even a delivery attempt.
Until it is 100% accurate and they make some annoucement of what couriers they are accepting I see no way how they could enfore this a metric.
