I received a $744.00 charge from Amazon under the "others" transaction type
Amazon charged my reserved amount balance $744.00 with no reason, transaction type is Other, no more other details showed for this transaction.
I have no clue what I am paying for. I don't have any chargebacks, AZ claims, advertisement charges, pending subscriptions, or any other outstanding charges. Could anyone help me with that? How could I know the details of the transaction? I have tried to reach Amazon customer support several times, and they simply respond with, "Your case has been forwarded to another Amazon team, and they will contact you regarding your question." They never contacted me.
7 replies
Seller_a1bQHu8hRSxKs
Amazon took $216 under "other" and won't respond. They simply "transfer" the case and never answer. If I owe money for something then tell me what it is. If not, then refund my money. Maybe other affected sellers need to connect and get the Attorney General to investigate. You can't just take sellers money with NO explanation and expect all of us to just accept this. Amazon, are you listening???
LeviDylan_Amazon
Hello @Seller_kjlIVSPjjqIvJ,
Thank you for posting here on the Seller Forums.
I see that you received a charge with a transaction type of "other" and you have questions about what this was regarding.
So that I am able to assist you the best with this, I am engaging a Community Manager to review this further for you. If you have any associate case log IDs please feel free to include them here, so we can take a look.
If you have any additional questions or updates to provide to us, please continue to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_y9aIr0HsTkYHg
This is becoming more of a problem; before doing this, they need to alert the seller & give them a chance to dispute it. Recently, they did a large debit to us that was not correct. We ended up getting reimbursed but was somewhat of a nightmare.
Josh_Amazon
Hello @Seller_kjlIVSPjjqIvJ,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this $744 that was charged to your account under "other". In this case, I have reviewed your recent case 15628287561, and I can see that our team has replied and provided a response, confirming the details of our investigation and also a resolution for this issue.
Please make sure to review the correspondence, and if you still need help, feel free to reach out. Please remember that you can always reach out to our Seller Support team.
Kind regards,
-Josh
Seller_1Q3hNwblGUD9X
Where would I find the "OTHER" category in my account? Never knew this exhisted and wondering if I have been "OTHERED" too!!!
