Issue with IOSS orders to France
Anyone else had issues with IOSS orders going to France from the UK, I have had two customers this week complain that they have had to pay customs charges again despite the IOSS number being provided to Royal Mail in Click & Drop.
6 replies
Seller_64jziShTiTjOq
Umpteen sellers! Try a search of the forum for “IOSS” or just browse through for the last few weeks
Seller_nRhZxElkqUPAM
RM had a problem in which some people ( including us ) were not displaying the IOSS logo. It seems that its the first 3 weeks where we had this issue. We have not had many claims as Im guessing savy customers sorted it themselves
Seller_qqCKaiyZvp4Rc
No problems with France, other EU countries have been an issue
Ireland almost half of packages sent 1st aug - 15th aug didn’t get through with no explanation why, barely any returned to sender yet, they say missing electronic data on 1 that was returned but this is wrong because it’s getting into all other countries like France, Germany Italy etc fine
Austria - same as above since 1st July but seems to be getting through now
Sweden, Denmark same issues
