Account deactivated due to Low VTR please help

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Seller_KK3RN5dZHuJL1

Account deactivated due to Low VTR please help

been lurking for a while and finding loads of tips and tricks here on the forum but now its a time of worry for me…

i had a few listings deactivated due to Low VTR

had some issues in the new year and took my eye off the ball, but have been in good standing since the policy changed last year, spoke to staff who had forgotten but as before this hasn’t been a major issue…the shop had been on holiday mode in December and then a short time in January so i cant fault anybody but myself for not pushing the “remember to change the dispatch method” but myself…anyways

went back through and sorted out the change of “1st clas” to “1st class stamps/franking”

and after reading some posts on here attempted to file my plan of action but kept on getting the same response asking for more detail

i added as much as i could without trying to sound like i was droning on “clear and concise” and now my account has been deactivated after my 3rd attempt.

any help with this would be kindly appreciated as I’m not entirely sure what else i was supposed to add.

thanks in advance

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Seller_qs0SIvVwguCY5
Most helpful replyThis reply was marked most helpful by the original poster.

Hard to tell!!

Sounds like the steps you HAVE taken are steps you are GOING to take though - which are two different things.

I would have thought the steps you would have taken immediately(2) when you discovered the problem, would have been to stop taking orders, review the VTR policy, and ensure that all staff were also aware of the policy and the requirements, and which delivery methods are considered to be valid for the purpose of VTR, or exempt. Personally - I wouldn’t mention editing the dispatch method for orders that have already been dispatched.

Most likely moving forwards (3) I would have though that you will ensure you are up to date with any changes/updates to the VTR policy and ensure staff are too… and check your Account Health daily to ensure you are dispatching orders in line with the policy.

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Seller_NoMNQDGnEW5Bx

Can you post your most recent poa on here?

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Seller_NoMNQDGnEW5Bx

Just to confirm, how do you actually ship items?

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Ash_Amazon

Hello @clickball_distributo ,

This is Ash from Amazon, and would assist you with your questions above.

From the Post above, I understand that you need help with your POA.

The POA should be in three sections and should address these questions.

  • Why did things go wrong?
  • What did you do about it immediately?
  • How will you ensure it never happens again?

You can use the following guidelines to create your plan of action:

Be clear and concise. Your plan of action should be factual and direct. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business or customer. Remove other questions or references to ongoing support cases from your submission. Avoid using emotive language.

Provide an explanation for all issues. Some deactivations can be the result of a combination of issues (for example, a High Order Defect Rate can arise from negative feedback and undelivered orders). You must provide a response for each root cause in your plan of action.

Include supporting evidence for all items. Make sure that you submit supporting evidence for all of the products or ASINs that are under review. You can find the list of products at the bottom of your original notification. Make sure you check the time frame requested for the documents – some require invoices from the last 365 days.

Highlight areas in your supporting documents. You can make your response more relevant by circling or highlighting the area within your documents that is most important, such as ASINs, Supplier details (for example, name and supplier website) or clauses within your Terms and Conditions.

If you have further questions, please keep us posted. The forums community and I, are here to assist you with your concerns.

Regards,
Ash.

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