Account Activation
Hi. I am a new seller and I seem to be going round in circles trying to activate my account. I've provided my utility bill, it matches my business address, but activation keeps failing. Is there any more information that can be provided apart from the standard email response please? Am I missing some other information?
Thanks
11 replies
Seller_OvL8C4BJWiuS9
The name and address has to match exactly as to what you used to sign up with.
Connor_Amazon
Hi @Seller_Ozlvs6AxPZ4Ua
Connor from Amazon here, thanks for reaching out.
It seems that your account was deactivated because our partner team was unable to verify the documents you provided in your latest appeal.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
- A business license if applicable
- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
- Your name and address must be visible and match the name and address that you entered in Seller Central.
- It must have been issued in the last 90 days.
- It must be a full page and unobstructed including corners.
- It must have a high definition and be clear and readable. The required information must be visible and in focus.
- It must be authentic and unaltered.
- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
- It must not be a screenshot.
- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
- It must be a PDF, JPG, PNG, or GIF file.
How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
Let me know if you have any further questions,
Connor
