Hello to everyone, so the last 2 bad reviews I got on my product was left by profiles that seems to got deleted/ banned from Amazon which makes it pretty hard to contact the customer get a better constructive feedback learn from our mistakes and improve.
We also had a whole attack of fake reviews lately and I am afraid that this is another more suffisticated attack that would be harder to spot and proove to Amazon to remove these fake reviews.
I was wondering if anyone had a similar problem and if there's a solution for it?
*P.S one of the reviews says that they got a used unit and it came from FBA where we strictly send brand new units directly from our factory and we have setted that all returns will be returned to us to avoid any situation where the product seems new from the outside but is in fact used which makes my feeling of these reviews being fake, your thoughts?
Reviews Links:
1.
https://www.amazon.com/review/R1D19WBUDFF9MG/ref=cm_cr_srp_d_rdp_perm?ie=UTF8
2.
https://www.amazon.com/review/RGLQMHKKHWJCO/ref=cm_cr_srp_d_rdp_perm?ie=UTF8
Profile Links:
1.
https://www.amazon.com/gp/profile/amzn1.account.AEKABDNJCDBR5OGIUGIZ56EUWYNA/ref=cm_cr_srp_d_gw_btm?ie=UTF8
2.
https://www.amazon.com/gp/profile/amzn1.account.AFEVJZRJHXNZUOUKL54HAOBBXDZA/ref=cm_cr_srp_d_gw_btm?ie=UTF8
Also
@Seller_l7Jtck9jxnEA0 @Seller_RsATYbG9XP0HP @Seller_4GjtS9k0cnHHv @Seller_nS0jcFQNDLG3e
Can anyone please actually investigate into it and remove these reviews if they are fake please ?