Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
We purchase Royal Mail Letter post labels through Amazon for many low-value small items. They are not trackable but are permitted. The issue is Amazon send out an email ten days after purchase telling the buyer it may be lost and they are entitled to a refund. Fraudulent buyers hoping for a freebie do claim in response even if the order has been received. We do email the buyer and the majority of the time the buyer will back down and the parcel suddenly appears!
This is unnecessary for Amazon to send such a notification. Has anyone else had this issue?
68 replies
Seller_ZQyopdiwkUHOZ
It's been a problem for years. It's stopped happening for us since we switched to fully tracked, but with a delivery confirmation service, they send the email out to every person whose label wasn't scanned.
It used to make me rage like crazy. I tried to tell myself to feel good about how many people must be receiving the emails and not taking advantage, but it was hard to feel good about that when you know your alleged 'partner' is forcing you to accept shoplifting.
Seller_ZVAz3d5lZuGid
Totally agree, they should top doing this - just encourages the fraudsters and dishonesty.
If an item is genuinely not received then it should be up to the customer to chase it up, as any of us would, not aided and abetted by amazon to make false claims.
Seller_5BmbL9wJF7d3W
This is the things that frustrates me the most with Amazon. Encouraging people to claim a refund when Royal Mail tracking shows it has been delivered. I get at least 1 a week (didn't used to get any) and they usually back down when I e-mail them the details but there are those who still insisit they haven't received it and you have no choice but to supply a refund. I always report them to Amazon though. They are just encouraging fraud.
Seller_3wd6FdPdrE7ru
Totally agree with your message, they should stop doing this - just encourages the fraudsters and dishonesty. its been going on a number of years and does not support sellers of letter rate items purchased through Amazon
Seller_gldemESC2lCHX
Same here, Lots of honest customers saying they have received when amazon are saying its lost and seek a refund and the rest are just claiming them for free through AtoZ. These are all RM letter shipments with no Tracking
Seller_2PJJEd2rbDKIb
Yes, we are getting this issue all the time.
We are now submitting a compensation claim to Royal Mail for each one, we also attach the shipping label in the reply to the customer.
Most of the time the customer gives up once we send this.
Seller_EDUFTR4llCMEA
Yes, we are getting this daily.
You can spot them straight away as they'll often contact with only the auto-generated message written by Amazon chat bot.
Remove any emotion from your repose. I respond "Thank you for your message. Your order arrived XXXX. Best regards, XXXX"
Report the buyer message "for attempting to deceive or defraud..."
80% will not respond back, a handful respond with "I only messaged because Amazon told me to contact you" and even just click "Yes, resolved" on your reply and you get the little green box appear on the message window.
I do this reply regardless if the tracking shows delivered or not. Genuine communication would be sooner that 10 days.
Seller_9T3qwvrJIaR4w
Yes regular occurrence, yesterdays one see image and our response: 2nd class LL delivered on the 2nd Oct also gps showed exact location. they have not responded as yet. Low value sale £3.65 🙄
Seller_RguKGMHvWFmo3
Totally agree.
What I do is will always go back stating that we have confirmed delivery on our reports. This then usually ceases 80% of the dishonest ones.
Seller_d8YGbIjNqwFxn
I get many of these a day for items I post by letter. I do reply back to customers and challenge them and mostly never hear from them again and only occasionally do they go to an A-Z
I brought something on Amazon and it was sent by Letter Post a couple of weeks ago and it is now showing as Lost.
For my more expensive items I have upgraded to tracked on most of these. I now rarely get an INR on these.
The only thing to be aware of with Letter Post is Royal Mails performance. Sometimes items take up to 2 weeks to be delivered and this can cause some of the INR's, however mostly it is just Amazon telling customers it is lost that triggers the message.
Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
We purchase Royal Mail Letter post labels through Amazon for many low-value small items. They are not trackable but are permitted. The issue is Amazon send out an email ten days after purchase telling the buyer it may be lost and they are entitled to a refund. Fraudulent buyers hoping for a freebie do claim in response even if the order has been received. We do email the buyer and the majority of the time the buyer will back down and the parcel suddenly appears!
This is unnecessary for Amazon to send such a notification. Has anyone else had this issue?
Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers.
We purchase Royal Mail Letter post labels through Amazon for many low-value small items. They are not trackable but are permitted. The issue is Amazon send out an email ten days after purchase telling the buyer it may be lost and they are entitled to a refund. Fraudulent buyers hoping for a freebie do claim in response even if the order has been received. We do email the buyer and the majority of the time the buyer will back down and the parcel suddenly appears!
This is unnecessary for Amazon to send such a notification. Has anyone else had this issue?
68 replies
68 replies
Seller_ZQyopdiwkUHOZ
It's been a problem for years. It's stopped happening for us since we switched to fully tracked, but with a delivery confirmation service, they send the email out to every person whose label wasn't scanned.
It used to make me rage like crazy. I tried to tell myself to feel good about how many people must be receiving the emails and not taking advantage, but it was hard to feel good about that when you know your alleged 'partner' is forcing you to accept shoplifting.
Seller_ZVAz3d5lZuGid
Totally agree, they should top doing this - just encourages the fraudsters and dishonesty.
If an item is genuinely not received then it should be up to the customer to chase it up, as any of us would, not aided and abetted by amazon to make false claims.
Seller_5BmbL9wJF7d3W
This is the things that frustrates me the most with Amazon. Encouraging people to claim a refund when Royal Mail tracking shows it has been delivered. I get at least 1 a week (didn't used to get any) and they usually back down when I e-mail them the details but there are those who still insisit they haven't received it and you have no choice but to supply a refund. I always report them to Amazon though. They are just encouraging fraud.
Seller_3wd6FdPdrE7ru
Totally agree with your message, they should stop doing this - just encourages the fraudsters and dishonesty. its been going on a number of years and does not support sellers of letter rate items purchased through Amazon
Seller_gldemESC2lCHX
Same here, Lots of honest customers saying they have received when amazon are saying its lost and seek a refund and the rest are just claiming them for free through AtoZ. These are all RM letter shipments with no Tracking
Seller_2PJJEd2rbDKIb
Yes, we are getting this issue all the time.
We are now submitting a compensation claim to Royal Mail for each one, we also attach the shipping label in the reply to the customer.
Most of the time the customer gives up once we send this.
Seller_EDUFTR4llCMEA
Yes, we are getting this daily.
You can spot them straight away as they'll often contact with only the auto-generated message written by Amazon chat bot.
Remove any emotion from your repose. I respond "Thank you for your message. Your order arrived XXXX. Best regards, XXXX"
Report the buyer message "for attempting to deceive or defraud..."
80% will not respond back, a handful respond with "I only messaged because Amazon told me to contact you" and even just click "Yes, resolved" on your reply and you get the little green box appear on the message window.
I do this reply regardless if the tracking shows delivered or not. Genuine communication would be sooner that 10 days.
Seller_9T3qwvrJIaR4w
Yes regular occurrence, yesterdays one see image and our response: 2nd class LL delivered on the 2nd Oct also gps showed exact location. they have not responded as yet. Low value sale £3.65 🙄
Seller_RguKGMHvWFmo3
Totally agree.
What I do is will always go back stating that we have confirmed delivery on our reports. This then usually ceases 80% of the dishonest ones.
Seller_d8YGbIjNqwFxn
I get many of these a day for items I post by letter. I do reply back to customers and challenge them and mostly never hear from them again and only occasionally do they go to an A-Z
I brought something on Amazon and it was sent by Letter Post a couple of weeks ago and it is now showing as Lost.
For my more expensive items I have upgraded to tracked on most of these. I now rarely get an INR on these.
The only thing to be aware of with Letter Post is Royal Mails performance. Sometimes items take up to 2 weeks to be delivered and this can cause some of the INR's, however mostly it is just Amazon telling customers it is lost that triggers the message.
Seller_ZQyopdiwkUHOZ
It's been a problem for years. It's stopped happening for us since we switched to fully tracked, but with a delivery confirmation service, they send the email out to every person whose label wasn't scanned.
It used to make me rage like crazy. I tried to tell myself to feel good about how many people must be receiving the emails and not taking advantage, but it was hard to feel good about that when you know your alleged 'partner' is forcing you to accept shoplifting.
Seller_ZQyopdiwkUHOZ
It's been a problem for years. It's stopped happening for us since we switched to fully tracked, but with a delivery confirmation service, they send the email out to every person whose label wasn't scanned.
It used to make me rage like crazy. I tried to tell myself to feel good about how many people must be receiving the emails and not taking advantage, but it was hard to feel good about that when you know your alleged 'partner' is forcing you to accept shoplifting.
Seller_ZVAz3d5lZuGid
Totally agree, they should top doing this - just encourages the fraudsters and dishonesty.
If an item is genuinely not received then it should be up to the customer to chase it up, as any of us would, not aided and abetted by amazon to make false claims.
Seller_ZVAz3d5lZuGid
Totally agree, they should top doing this - just encourages the fraudsters and dishonesty.
If an item is genuinely not received then it should be up to the customer to chase it up, as any of us would, not aided and abetted by amazon to make false claims.
Seller_5BmbL9wJF7d3W
This is the things that frustrates me the most with Amazon. Encouraging people to claim a refund when Royal Mail tracking shows it has been delivered. I get at least 1 a week (didn't used to get any) and they usually back down when I e-mail them the details but there are those who still insisit they haven't received it and you have no choice but to supply a refund. I always report them to Amazon though. They are just encouraging fraud.
Seller_5BmbL9wJF7d3W
This is the things that frustrates me the most with Amazon. Encouraging people to claim a refund when Royal Mail tracking shows it has been delivered. I get at least 1 a week (didn't used to get any) and they usually back down when I e-mail them the details but there are those who still insisit they haven't received it and you have no choice but to supply a refund. I always report them to Amazon though. They are just encouraging fraud.
Seller_3wd6FdPdrE7ru
Totally agree with your message, they should stop doing this - just encourages the fraudsters and dishonesty. its been going on a number of years and does not support sellers of letter rate items purchased through Amazon
Seller_3wd6FdPdrE7ru
Totally agree with your message, they should stop doing this - just encourages the fraudsters and dishonesty. its been going on a number of years and does not support sellers of letter rate items purchased through Amazon
Seller_gldemESC2lCHX
Same here, Lots of honest customers saying they have received when amazon are saying its lost and seek a refund and the rest are just claiming them for free through AtoZ. These are all RM letter shipments with no Tracking
Seller_gldemESC2lCHX
Same here, Lots of honest customers saying they have received when amazon are saying its lost and seek a refund and the rest are just claiming them for free through AtoZ. These are all RM letter shipments with no Tracking
Seller_2PJJEd2rbDKIb
Yes, we are getting this issue all the time.
We are now submitting a compensation claim to Royal Mail for each one, we also attach the shipping label in the reply to the customer.
Most of the time the customer gives up once we send this.
Seller_2PJJEd2rbDKIb
Yes, we are getting this issue all the time.
We are now submitting a compensation claim to Royal Mail for each one, we also attach the shipping label in the reply to the customer.
Most of the time the customer gives up once we send this.
Seller_EDUFTR4llCMEA
Yes, we are getting this daily.
You can spot them straight away as they'll often contact with only the auto-generated message written by Amazon chat bot.
Remove any emotion from your repose. I respond "Thank you for your message. Your order arrived XXXX. Best regards, XXXX"
Report the buyer message "for attempting to deceive or defraud..."
80% will not respond back, a handful respond with "I only messaged because Amazon told me to contact you" and even just click "Yes, resolved" on your reply and you get the little green box appear on the message window.
I do this reply regardless if the tracking shows delivered or not. Genuine communication would be sooner that 10 days.
Seller_EDUFTR4llCMEA
Yes, we are getting this daily.
You can spot them straight away as they'll often contact with only the auto-generated message written by Amazon chat bot.
Remove any emotion from your repose. I respond "Thank you for your message. Your order arrived XXXX. Best regards, XXXX"
Report the buyer message "for attempting to deceive or defraud..."
80% will not respond back, a handful respond with "I only messaged because Amazon told me to contact you" and even just click "Yes, resolved" on your reply and you get the little green box appear on the message window.
I do this reply regardless if the tracking shows delivered or not. Genuine communication would be sooner that 10 days.
Seller_9T3qwvrJIaR4w
Yes regular occurrence, yesterdays one see image and our response: 2nd class LL delivered on the 2nd Oct also gps showed exact location. they have not responded as yet. Low value sale £3.65 🙄
Seller_9T3qwvrJIaR4w
Yes regular occurrence, yesterdays one see image and our response: 2nd class LL delivered on the 2nd Oct also gps showed exact location. they have not responded as yet. Low value sale £3.65 🙄
Seller_RguKGMHvWFmo3
Totally agree.
What I do is will always go back stating that we have confirmed delivery on our reports. This then usually ceases 80% of the dishonest ones.
Seller_RguKGMHvWFmo3
Totally agree.
What I do is will always go back stating that we have confirmed delivery on our reports. This then usually ceases 80% of the dishonest ones.
Seller_d8YGbIjNqwFxn
I get many of these a day for items I post by letter. I do reply back to customers and challenge them and mostly never hear from them again and only occasionally do they go to an A-Z
I brought something on Amazon and it was sent by Letter Post a couple of weeks ago and it is now showing as Lost.
For my more expensive items I have upgraded to tracked on most of these. I now rarely get an INR on these.
The only thing to be aware of with Letter Post is Royal Mails performance. Sometimes items take up to 2 weeks to be delivered and this can cause some of the INR's, however mostly it is just Amazon telling customers it is lost that triggers the message.
Seller_d8YGbIjNqwFxn
I get many of these a day for items I post by letter. I do reply back to customers and challenge them and mostly never hear from them again and only occasionally do they go to an A-Z
I brought something on Amazon and it was sent by Letter Post a couple of weeks ago and it is now showing as Lost.
For my more expensive items I have upgraded to tracked on most of these. I now rarely get an INR on these.
The only thing to be aware of with Letter Post is Royal Mails performance. Sometimes items take up to 2 weeks to be delivered and this can cause some of the INR's, however mostly it is just Amazon telling customers it is lost that triggers the message.
