Account Health less than 200
My initial 2 orders were late dispatched and health came under 200. How can i regain my health to over 200.
2 replies
Seller_OvL8C4BJWiuS9
Ship orders on time, that's if you actually have the items and are not drop shipping.
Roxy_Amazon
Greetings @Seller_EFlLF3T0K3L4f,
Thank you for reaching out. I understand your concern about your recent shipment performance and health score. Let me provide some guidance on how you can regain your health to over 200.
The Late Shipment Rate metric operates within 10 and 30-days time frames. During this period, any orders resulting in defects will contribute to your LSR score. However, once these windows passes, these affected orders no longer count towards your LSR. As a result, you'll see your LSR gradually improve over time as older violations drop off. Fulfilling orders without any violations also helps improve your LSR metrics, bringing it closer to the target threshold of 4%.
Please visit the page Late shipment rate for more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
-Roxy
