Amazon have refunded a customer A-Z Claim when item shows as delivered
item sent Tracked and signed for.
item shows delivered with photo but customer has opened a claim advising not received.
amazon have refunded from my seller account but not counted the claim as their response is as below, what can i do in these circumstances
The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.
Amazon have refunded a customer A-Z Claim when item shows as delivered
item sent Tracked and signed for.
item shows delivered with photo but customer has opened a claim advising not received.
amazon have refunded from my seller account but not counted the claim as their response is as below, what can i do in these circumstances
The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.
2 replies
Seller_gfSH6nNx5ZqUq
I have just received exactly the same message from Amazon for an A-Z. I even googled the buyers address and could see the door that matched the buyers address where her order was delivered to. The door on Google Maps matched the photographic evidence of the package in her door on the delivery. The gps co ordinates matched etc etc.
I am appealing but have no confidence that I will get my money back and Royal Mail won't refund the fully tracked order because it was delivered with evidence and I agree with the delivery.
Simon_Amazon
Hello @Seller_9JWfmNUY1CJcP,
Here Simon from Amazon.
Would you mind sharing the Order ID?
I'll see if I can help.
Best,
Simon
Amazon have refunded a customer A-Z Claim when item shows as delivered
item sent Tracked and signed for.
item shows delivered with photo but customer has opened a claim advising not received.
amazon have refunded from my seller account but not counted the claim as their response is as below, what can i do in these circumstances
The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.
Amazon have refunded a customer A-Z Claim when item shows as delivered
item sent Tracked and signed for.
item shows delivered with photo but customer has opened a claim advising not received.
amazon have refunded from my seller account but not counted the claim as their response is as below, what can i do in these circumstances
The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.
Amazon have refunded a customer A-Z Claim when item shows as delivered
item sent Tracked and signed for.
item shows delivered with photo but customer has opened a claim advising not received.
amazon have refunded from my seller account but not counted the claim as their response is as below, what can i do in these circumstances
The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.
2 replies
2 replies
Seller_gfSH6nNx5ZqUq
I have just received exactly the same message from Amazon for an A-Z. I even googled the buyers address and could see the door that matched the buyers address where her order was delivered to. The door on Google Maps matched the photographic evidence of the package in her door on the delivery. The gps co ordinates matched etc etc.
I am appealing but have no confidence that I will get my money back and Royal Mail won't refund the fully tracked order because it was delivered with evidence and I agree with the delivery.
Simon_Amazon
Hello @Seller_9JWfmNUY1CJcP,
Here Simon from Amazon.
Would you mind sharing the Order ID?
I'll see if I can help.
Best,
Simon
Seller_gfSH6nNx5ZqUq
I have just received exactly the same message from Amazon for an A-Z. I even googled the buyers address and could see the door that matched the buyers address where her order was delivered to. The door on Google Maps matched the photographic evidence of the package in her door on the delivery. The gps co ordinates matched etc etc.
I am appealing but have no confidence that I will get my money back and Royal Mail won't refund the fully tracked order because it was delivered with evidence and I agree with the delivery.
Seller_gfSH6nNx5ZqUq
I have just received exactly the same message from Amazon for an A-Z. I even googled the buyers address and could see the door that matched the buyers address where her order was delivered to. The door on Google Maps matched the photographic evidence of the package in her door on the delivery. The gps co ordinates matched etc etc.
I am appealing but have no confidence that I will get my money back and Royal Mail won't refund the fully tracked order because it was delivered with evidence and I agree with the delivery.
Simon_Amazon
Hello @Seller_9JWfmNUY1CJcP,
Here Simon from Amazon.
Would you mind sharing the Order ID?
I'll see if I can help.
Best,
Simon
Simon_Amazon
Hello @Seller_9JWfmNUY1CJcP,
Here Simon from Amazon.
Would you mind sharing the Order ID?
I'll see if I can help.
Best,
Simon
