111-8119605-4306655 Was issued an a-z claim funded by us. Customer states item never arrived and tracking information shows it delivered and even has a photo. Asked customer to provide photo of front door to confirm it was delivered to the wrong house. Customer refused and filed A-Z claim and was granted and funded by us. Is there any thing i can do better in my appeal or handling these.

@Seller_nS0jcFQNDLG3e @Seller_l7Jtck9jxnEA0

Long story short I hope.

Customer claims item was not delivered.

Tracking shows item was delivered on time to address provided.

I was not able to use Amazon Buy Shipping, in this instance, of course right?

Postal address was confirmed by USPS, but was not confirming in Amazon shipping and wanted me to spend $11.00 to ship a $10.97 order.

Still package was delivered on time.

I politely asked customer to check their mailbox and not their front door and let me know if it was in the mailbox or not.

15 days later ... they open an A-Z saying they never got the package.

I immediately refunded because that was the first time I was told by the customer or Amazon, that they still said they did not get package after they checked.

I show that the package was sent out again after showing delivered because the customer had moved and the post office recognize the mistake and sent it to the forwarding address.

Explained this all to A-Z, of course they don't care.

I don't care about the refund, I would have refunded on the day after the first and only time customer contacted me and not had let it go 15 more days.

I just want the ODR gone. Customer did not abide by Amazon's rules before submitting claim.

Should I open a case or not.

An item was delivered to the Amazon customer, but Amazon issued a refund through A to Z claim and applied it to my account. The appeal was also closed. The order ID is 111-6208221-3038654, and this order was also delivered (114-8115748-0441069). Amazon refunded 160 usd to the customer for the items, The customer should return my item or reverse the refund. This is unfair to me as I have delivered 2000 items per month. Amazon has refunded two orders, even though the tracking ID shows that the item has been delivered.