How can i get my order defect percentage down?
I have an order defect of 1.67% and the target is meant to be less that 1%. My orders have gone down recently which is why my order defect percentage has gone up i think as i have had 120 orders in the past 60 days and i have had problems with 2 of them but they have been resolved now.
How can i get this back on track so that my account doesn’t get suspended?
Any advice would be great.
14 replies
Seller_t9axAefQD4v9m
There isn’t a lot you can do apart from make sure you don’t get any more defects, or increase your sales somehow so the percentage of defects goes down.
I appreciate both of these are easier said than done bit I am not aware of any other way to tackle this. Maybe someone else will.
Seller_lvc1scfq0rH8Y
1.67% won’t get you suspended. You can try having a fire-sale of some stuff at cost price in order to dilute the impact of those 2 problem orders going forward and you can chase up unleft positive feedback to mitigate any feedback damage as well.
Seller_d5xGVic0qWqw7
Email the cuztomers for any negatives left and ask them to remove. ExJning you are a small seller and effects you. If you dont get a reply write a letter explaining you need to get feedback removed. This should bring it down. Otherwise add some more lines that can bring instant sales in also
Seller_lBMmUygc6nKei
Hi there, - My suggestion would be (if you are not already a member) is to become FBA enrolled.
Reason being, two fold. Amazon work on a points based system for every transaction made. Anything with tracking information, which goes for all sales on FBA receive more points.
Also for seller fulfilled I would incorporate tracking information again.
By increasing your points per transaction you would in effect move up the rankings. Also more sales from FBA (even for a short period, - i.e sell at breakeven) would over 4 - 6 weeks, increase your volume of sales & in 12 weeks swallow up any bad defects / scores you may have.
Wish you the best, & if for any reason your defects are a result of say customer complaints / non delivery etc. - I would suggest to develop a more long term approach in handling them.
In that, it is only yourself that would otherwise loose out. Replace , re-send, etc. - Even if you know full well you are in the right, - Ultimately it will pay dividend by way of (1) Avoiding negative feedback & (2) By ensuring you stand well in listing search results, - Hence boosting yours sales & income.
Seller_k4H5v9VB5NnjF
you won’t get suspended for being 0.67% over the 1%.
I once hit 10% and it took about 2 months to get back down to zero. Nothing happened!
