Manage SAFE-T claims on the Amazon Seller app
You can now file and manage SAFE-T claims on the Amazon Seller app for Seller Fulfilled Prime (SFP) orders, Customer Service by Amazon (CSBA) orders and returns with an Amazon Prepaid Return Label (APRL).
You may file a SAFE-T claim if Amazon has issued a refund on your behalf and you think that you should not be held financially responsible for the charge, for example, if the buyer returned a damaged item. Before filing a claim, make sure that you carefully review the SAFE-T reimbursement policies to learn which use cases are eligible for reimbursement, what restrictions apply and how to file a successful claim.
To file a new SAFE-T claim or track the status of previous claims in the Amazon Seller app, click Manage SAFE-T claims on the app’s home page. By clicking on an existing claim, you can open the claim details, review the correspondence regarding that claim and respond to any messages that may require a reply. Alternatively, you can continue to use SAFE-T via your desktop by using the Manage SAFE-T claims page in Seller Central.
Download the Amazon Seller app for Android.
Download the Amazon Seller app for iOS.
Make sure that you carefully review the respective SAFE-T reimbursement policies before filing a claim:
SAFE-T reimbursement policies for Seller Fulfilled Prime orders
SAFE-T reimbursement policies for Customer Service by Amazon orders
SAFE-T reimbursement policies for returns with an Amazon Prepaid Return Label
6 replies
Seller_lmJOjF6JybyzB
If a customer returns two products to me that I don’t even sell, and I am charged for the return postage for both, surely a SAFE-T claim including photographic evidence of both returns, should ensure that I get refunded for both charges, right?
Apparently not it seems. Plus the usual complete lack of any accountability from anyone at Amazon.
Seller_xUKHc5xSYJmI4
I just wondered on the subject of SafeT claim if the seller has proved that the buyer has returned a product which is not the product the seller dispatched or not in accordance with the returns policy whether the buyer receives a warning of any sort like the seller does when they dont follow the policy?
