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Account Deactivation Invoices
hello,
I’ve been selling on Amazon for about 5 years and my account has recently been deactivated due to a compliance and inauthenticity issue with a product I was selling.
Ionly recently requested approval to sell this item after providing an invoice from my supplier but Amazon are now asking for another invoice to appeal my account deactivation, the same invoice keeps getting rejected and now I’m stuck with what I can do to reactivate my account.
Can anyone help with guidance as to what I can do?
3 replies
Seller_ZJhFeE3tNKzfh
Provided the invoice is from a valid wholesaler or supplier (ie not a retailer) its possible the issue is that amazon can't see what the product is from the invoice.
It might be a simple case of marking up the invoice with the ASIN (literally in ink next to it)
Aother one might be if the invoice is a PDF direct from computer. Again, amazon don't allow any other businesses to work paperless - only they are allowed to do that. So you need a paper invoice. You can just print the PDF out, fold it a few times and scan it back in, which sometimes works.
Abella_AMZ
Hello @Seller_eR9v9LgpObIAN,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account. Firstly I would suggest you to kindly check Amazon Anti-Counterfeiting Policy.
Please note : *Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and destruction of inventory in our possession.*
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Please provide the invoices for this product.
We need copies of invoices or receipts from your supplier for the ASIN issued in the last 365 days. These documents should show your sales volume during this period. Additionally, please include your supplier's contact information—name, phone number, address, and website. We will keep this information confidential.
You may redact pricing details, but ensure the rest of the document is clearly visible. To assist our review, you may highlight or circle the ASIN(s) in question.
Acceptable file formats are .pdf, .jpg, .png, or .gif. Please ensure that the documents are authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
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