I contacted support but as usual they wanted to answer a completely different question. The case ID is 10630064192 , Can anyone help? @Seller_Huz6FT08OxHAR, I tried to respond to you in a previous thread but somehow it is locked and won't let me respond. I haven't opened a new case after this one opened on 19th December 2024 which is not a very long time ago. Can you please help?

Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help

For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":

https://sellercentral.amazon.co.uk/gp/help/201190440

If you have questions about our policies or the required information, you can contact us:

https://sellercentral.amazon.co.uk/cu/contact-us

Has your account been deactivated in error?

If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:

https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

Your explanation should include the following information:

-- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement

-- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- Download the Amazon Seller app for iOS:

-- Download the Amazon Seller app for Android:

Seller Performance Team

Amazon.co.uk

Hello, everyone. Despite working on this issue for weeks, I haven't been able to solve it. My products and payment are stuck, and I would really appreciate your help on how to resolve this problem and what I need to prove.

Hello, it's been over 2 months, amazon has disabled my canadian account regarding brand authenticity, my products are real and we upload all the necessary documents, we get a negative answer, they don't return for a long time. what should I do?