This is quite frustrating. How can I provide any evidence when I've never owned the other account? I have provided my IDs; please check and verify using those.

I've never owned the other account, at least not as far back as I can remember. I even called the provided number and spoke with customer service for about half an hour, explaining everything and sharing all the emails I have, hoping to determine if any are linked to the other account. The customer service representative kept asking for the email linked to the other account, but I can't provide that information since I don't own it. Unfortunately, I had no luck. They wouldn't disclose the name on the account, the email, or the phone number. How am I supposed to provide any information if I don't even know about the other account?

"Hello GalactiStore,

You have been found to be related to an account beginning with (store name).

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (link) and submit additional information as requested.

What happens if I do not send the requested information?If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account."