Account Level Reserve
Account Level Reserve
All the money I charge ( 100%) goes to Account Level Reserve. I am not a new seller and I do FBA. From the possible reasons indicated by Amazon, I could not identify the one that applies to me. I also checked for any update I must do, but there is none. What could be?
This is what amazon wrote me.
"Common reasons for unavailable balance:
- Awaiting order delivery
- We might reserve money from an order until we know that the buyer received the order in the promised condition. This ensures that you have enough funds to fulfill any claims or charge-backs.
- A-to-Z Guarantee claims
- When an A-to-z Guarantee claim is filed, the claim amount is reserved until the claim is resolved. Some claims can take up to 14 days or longer to resolve, but the reserve will be released once the claims have been processed.
- Charge-backs
- Money might be reserved if your account has any charge-backs from transactions in the last 30 days. The reserve will be released once the charge-backs have been processed.
- Seller performance
- Money might be reserved if performance metrics fall below our benchmarks. Lower metrics frequently indicate a higher likelihood of claims, charge-backs and returns.
- Account review
- We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period."
14 replies
Seller_21JgJG2Y6ZVn5
Last update: Dear Selling Partner,
We have become aware of the activity on your account that is not in compliance with Amazon policies. As a result, disbursements on your Selling on Amazon payment account are withheld by Amazon Payments UK Limited and Amazon Payments Europe S.C.A. while we investigate this matter.
Remember: it’s the responsibility of each Amazon seller to ensure they are compliant with all applicable laws and you should seek professional advice if you are unsure of your obligations.
We will inform you within the next 14 business days of further steps.
Sincerely,
Amazon Services Europe"
Does anyone know where should I be looking in my account?
Seller_21JgJG2Y6ZVn5
I also found this under VAT calculation settings:
You remain responsible for the creation and provision of VAT invoices for shipments from your Fulfilment by Amazon eligible countries: Ireland, Republic of, Spain as you have not provided VIES/UK valid VAT number(s) for these countries. Refer VAT Calculation Services help page for more information.
The following Tax registration numbers are not eligible for VAT Calculation Services: Spain
Seller_21JgJG2Y6ZVn5
I live in Denmark and my company is based in UK. I sell in UK and Europe As FBA seller.
Seller_21JgJG2Y6ZVn5
I believe I manage to find out that my ES VAT nr. is VIES registered and I already replaced in Seller central with ES added in front of the old/ local VAT nr. .
Still not sure if this was the issue of Account level reserve. What else I can check?
Seller_wdkT4apB4vujT
I received the same message today… The message was sent to me via the UK marketplace… I don’t sell in the UK… The state of all my accounts are impeccable. No violations… We go through Avalara for our declarations…
I have contacted Amazon services and they tell me to wait 14 days while they analyze what is wrong…
I will keep you updated on my case.
Here is the message is received.
[Mecommerce] Did you have any pending violations on your account status?
"
Dear Selling Partner,
We have become aware of activity on your account that is not in compliance with Amazon policies. As a result, disbursements on your Selling on Amazon payment account are withheld by Amazon Payments UK Limited and Amazon Payments Europe S.C.A. while we investigate this matter.
Remember: it’s the responsibility of each Amazon seller to ensure they are compliant with all applicable laws and you should seek professional advice if you are unsure of your obligations.
We will inform you within the next 14 business days of further steps.
Sincerely,
Amazon Services Europe"
Seller_21JgJG2Y6ZVn5
I did not have any violations under my account. I only had an issue with ES VAT nr. which was not registered in VIES, but I am not sure that was the problem(Avalara fixed it in a year…). I also can think about my IPI which was 85 points 3 weeks ago and now is 466 (Maybe the algorithm reads this as sales grow?!).
However, from the message we got first part sounds like the information in our account is not compliant with the lows/ Amazon policies. And in the second part, they ask us to consult the accountant.
I am wondering what could be so difficult to be investigated in 14 days?? Reports, invoices…payments…?
