During the OTDR Q&A, we brought up this issue:
We use SSA, AHT, and Buy Shipping for OTDR protection. In some cases, Amazon's Deliver By Date is the following day (quoted by Amazon referencing UPS Ground). However, when we ship the order using Buy Shipping, UPS Ground shows a late delivery risk, and the system states that the shipment will not be protected, even though we are shipping on time, using all required systems, and it is the same ship method Amazon used to quote a Deliver By Date. This means we have no OTDR protection for these orders. Is this working as intended, or a bug?
The response from @Seller_OOVUXZLmb2UEH was:
Thanks for your patience while the team worked on answering your question! Here's what they had to say:
"Thanks for the feedback, we are diving into investigate this issue further which has been occurring on a small portion of orders. In the meantime we recommend purchasing only the ship method that is displaying the OTDR protected badge. If you prefer to purchase any ship method flagged with late delivery risk, it will impact your OTDR rate if it arrives late."
We are still consistently seeing this issue, where we check all the OTDR boxes, but Amazon says the Shipping Method used to quote the promised delivery date has a Late Delivery Risk. It happens most consistently over the weekend and on more localized orders (many within our state). We do have weekend operations turned off in our shipping settings.
Is the investigation into this issue still ongoing? We are still showing okay on metrics, but are we going to have to submit cases for each one of these orders? We are at 25 instances so far this month where Amazon says UPS Ground is not fast enough to match the promised delivery date (quoted using UPS Ground).
If we ship on time and use the ship method used to quote the promised delivery date, we should not be held responsible if UPS can't meet their own estimates, right?
(By the way, the Shipping Performance Page and the Fulfillment Insights Dashboard measure two different time periods... which one should I be paying more attention to?)
