Request to Reset Business Address Verification Attempts
Dear Amazon Seller Support,
I am a new seller on Amazon and I’m currently in the process of verifying my account. During the business address verification step, I mistakenly entered an incorrect address. As a result, the postcard was sent to the wrong location.
Unfortunately, I also entered the wrong verification code in all three attempts, and now I am unable to re-initiate the verification process or update the address to the correct one.
I would now like to provide my correct business address and request that a new postcard be sent to it, so I can complete the verification properly. However, the option to request a new postcard or change the address is no longer visible in my account.
I have also received warnings that disbursements to my account may be stopped and my account could be deactivated if this issue is not resolved. I kindly request your help to reset the address verification process and allow me to enter the correct address.
Thank you for your understanding and assistance.
Best regards,
AmaziyaMart LLC
1 reply
Connor_Amazon
Hello @Seller_1s9X6rA393mOL
Thank you for explaining your situation with the address verification process. I understand you need to update your business address and receive a new verification postcard.
Since your verification attempts have been exhausted, you'll need to contact Seller Support directly to resolve this. Here's how:
- Go to Seller Central
- Click on 'Help' at the top right
- Select 'Get Help and resources'
Create a case specifically mentioning the incorrect address and that you have exhausted the post card method.
Important: Have your correct business address and supporting documentation ready, as Seller Support may request verification documents to process this change.
I cannot make these changes directly, but Seller Support has the tools to help reset your verification process and update your address.
Best regards,
Connor
