The buyer returned the goods diffferently and badly damaged

Hello,the order number is 114-3848756-6839407, after the investigation found that the customer's purchase behavior is unreasonable and suspicious phenomenon, we do not recognize the results of such a treatment, we sent the UPS tracking code is 1ZC228W80418340464, the parcel was sent out on July 29th, and the package was signed for at the buyer's doorstep on August 2, 12:24 pm signed at the buyer's door, the buyer received the goods and did not contact us the first time to explain the goods and put forward a clear demand, giving us the opportunity to solve the demand, but directly initiated a return request, and did not respond to our emails, but the buyer has active communication during the order confirmation, which please check the seller and buyer messages, the buyer returned the goods and did not have the first time to contact We directly initiated a claim, the buyer chose the parcel missing accessories reason, but has not provided us with photos of the goods he received,

the subsequent receipt of the goods in our overseas warehouse only to find that the wooden box parcel has been opened, and the goods inside the goods are not the goods we sent, so it does not meet the buyer's claim that the “missing accessories”, we send a complete full We sent a complete metal product, the outer wooden case is not damaged, there is no such a serious damage to the goods, the refund does not meet the requirements of Amazon, and I would like to ask the Amazon team to check again, Safe-T does not support the order, and there is no window for submitting documents for the transaction protection claim! We need to file a complaint.

Case ID :15858238751,for $1067