Amazon offering good will refund and deducting their goodwill from my account
My buyer has returned and item with a reason code of 'no longer needed'
I have no issue with that and the buyer was refunded by me as soon as the item arrived back at my warehouse. The buyer arranged the return. The refund I made was for the price paid for the goods, no shipping refund.
Today I have had notification from amazon that they have issued a 'Goodwill/Return Shipping Cost Refund' £20.
I have zero goodwill towards this buyer so why am i covering the cost of the return shipping for a return with a reason code of no longer needed?
any thoughts?
7 replies
Seller_ZJhFeE3tNKzfh
I would agree. Was it outside of the Prepaid Return Label sytem?
Not that that should really matter - if the customer decided to send it in a gold lined envelope via horse drawn carriage - at the end of the day that was there choice.
I'm unsure from your post how the refund was achieved - but you should appeal/managingdirector/letter before action on this one.
Seller_ZOZTdubuqFBLp
In fairness to Amazon they have refunded my account after I opened a safe-T claim.
