Am I silly to send lower value items signed delivery?
I generally send lower value items standard delivery, however I am recently noticing an increase in non receipt claims and A-Z claims without fair contact to resolve. All of which is costing money, time, and account ratings.
Am I silly to send low value items from £6 signed delivery? and what is the ideal threshold when you're just a small business.
TIA
26 replies
Seller_gOzZ4ehojzaW0
I'd say 1 in 50 things never arrives, so you could price that loss into if thats cheaper than sending everything with an upgraded postage option
JiAlex_Amazon
@Seller_dJZtQoQ4ZUTwt
Thank you for bringing this up. While I can't comment or provide you direct recommendations on how to handle your inquiry, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions for new sellers.
-JiAlex
Seller_K8edOfPu9HEmN
No I don't think you're silly! We send everything tracked no matter what the cost of the item but we charge buyers a postage fee to cover it.
Doing this reduces sales but the way I look at it is, what's the point selling loads of items with free postage and sending them by non-tracked methods then get the old where's my stuff email followed by an A to Z and the buyer getting a freebie with Amazons blessings. We might as well take the hit on sales but get paid for 100% what we sell.
Seller_K8edOfPu9HEmN
Is this Yodel compensation for the full price of the sale or do you have to provide proof of what you bought the item for and get paid out for that amount?
Seller_K8edOfPu9HEmN
I'm pretty sure this is not the issue here, sure there are the odd item that gets lost but our experience is nearer to 1 in 500 not 1 in 50. The problem is stuff not getting scanned on delivery leaving the ever growing number of dishonest Amazon customers to claim for INR even though they have received it.
Seller_K8edOfPu9HEmN
Buyer pays for the tracked shipping in our case so self insurance is not a factor. Whereas I can't see the point leaving yourself wide open to abuse from Amazons vast army of thieves and scammers. After all we get no protection whatsoever
Seller_RAXEWLxQ2dbmN
I would think it is a factor insofar as it raises your price and presumably limits sales.
I mostly sell books and I find they rarely result in INRs (i in 100 maybe). On that basis it would be virtual madness for me to send all low value orders with full tracking.
Am I silly to send lower value items signed delivery?
I generally send lower value items standard delivery, however I am recently noticing an increase in non receipt claims and A-Z claims without fair contact to resolve. All of which is costing money, time, and account ratings.
Am I silly to send low value items from £6 signed delivery? and what is the ideal threshold when you're just a small business.
TIA
Am I silly to send lower value items signed delivery?
I generally send lower value items standard delivery, however I am recently noticing an increase in non receipt claims and A-Z claims without fair contact to resolve. All of which is costing money, time, and account ratings.
Am I silly to send low value items from £6 signed delivery? and what is the ideal threshold when you're just a small business.
TIA
26 replies
26 replies
Seller_gOzZ4ehojzaW0
I'd say 1 in 50 things never arrives, so you could price that loss into if thats cheaper than sending everything with an upgraded postage option
JiAlex_Amazon
@Seller_dJZtQoQ4ZUTwt
Thank you for bringing this up. While I can't comment or provide you direct recommendations on how to handle your inquiry, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions for new sellers.
-JiAlex
Seller_K8edOfPu9HEmN
No I don't think you're silly! We send everything tracked no matter what the cost of the item but we charge buyers a postage fee to cover it.
Doing this reduces sales but the way I look at it is, what's the point selling loads of items with free postage and sending them by non-tracked methods then get the old where's my stuff email followed by an A to Z and the buyer getting a freebie with Amazons blessings. We might as well take the hit on sales but get paid for 100% what we sell.
Seller_K8edOfPu9HEmN
Is this Yodel compensation for the full price of the sale or do you have to provide proof of what you bought the item for and get paid out for that amount?
Seller_K8edOfPu9HEmN
I'm pretty sure this is not the issue here, sure there are the odd item that gets lost but our experience is nearer to 1 in 500 not 1 in 50. The problem is stuff not getting scanned on delivery leaving the ever growing number of dishonest Amazon customers to claim for INR even though they have received it.
Seller_K8edOfPu9HEmN
Buyer pays for the tracked shipping in our case so self insurance is not a factor. Whereas I can't see the point leaving yourself wide open to abuse from Amazons vast army of thieves and scammers. After all we get no protection whatsoever
Seller_RAXEWLxQ2dbmN
I would think it is a factor insofar as it raises your price and presumably limits sales.
I mostly sell books and I find they rarely result in INRs (i in 100 maybe). On that basis it would be virtual madness for me to send all low value orders with full tracking.
Seller_gOzZ4ehojzaW0
I'd say 1 in 50 things never arrives, so you could price that loss into if thats cheaper than sending everything with an upgraded postage option
Seller_gOzZ4ehojzaW0
I'd say 1 in 50 things never arrives, so you could price that loss into if thats cheaper than sending everything with an upgraded postage option
JiAlex_Amazon
@Seller_dJZtQoQ4ZUTwt
Thank you for bringing this up. While I can't comment or provide you direct recommendations on how to handle your inquiry, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions for new sellers.
-JiAlex
JiAlex_Amazon
@Seller_dJZtQoQ4ZUTwt
Thank you for bringing this up. While I can't comment or provide you direct recommendations on how to handle your inquiry, I appreciate you inviting others to share their experiences and perspectives - that kind of open dialogue can be very helpful in working through these types of decisions for new sellers.
-JiAlex
Seller_K8edOfPu9HEmN
No I don't think you're silly! We send everything tracked no matter what the cost of the item but we charge buyers a postage fee to cover it.
Doing this reduces sales but the way I look at it is, what's the point selling loads of items with free postage and sending them by non-tracked methods then get the old where's my stuff email followed by an A to Z and the buyer getting a freebie with Amazons blessings. We might as well take the hit on sales but get paid for 100% what we sell.
Seller_K8edOfPu9HEmN
No I don't think you're silly! We send everything tracked no matter what the cost of the item but we charge buyers a postage fee to cover it.
Doing this reduces sales but the way I look at it is, what's the point selling loads of items with free postage and sending them by non-tracked methods then get the old where's my stuff email followed by an A to Z and the buyer getting a freebie with Amazons blessings. We might as well take the hit on sales but get paid for 100% what we sell.
Seller_K8edOfPu9HEmN
Is this Yodel compensation for the full price of the sale or do you have to provide proof of what you bought the item for and get paid out for that amount?
Seller_K8edOfPu9HEmN
Is this Yodel compensation for the full price of the sale or do you have to provide proof of what you bought the item for and get paid out for that amount?
Seller_K8edOfPu9HEmN
I'm pretty sure this is not the issue here, sure there are the odd item that gets lost but our experience is nearer to 1 in 500 not 1 in 50. The problem is stuff not getting scanned on delivery leaving the ever growing number of dishonest Amazon customers to claim for INR even though they have received it.
Seller_K8edOfPu9HEmN
I'm pretty sure this is not the issue here, sure there are the odd item that gets lost but our experience is nearer to 1 in 500 not 1 in 50. The problem is stuff not getting scanned on delivery leaving the ever growing number of dishonest Amazon customers to claim for INR even though they have received it.
Seller_K8edOfPu9HEmN
Buyer pays for the tracked shipping in our case so self insurance is not a factor. Whereas I can't see the point leaving yourself wide open to abuse from Amazons vast army of thieves and scammers. After all we get no protection whatsoever
Seller_K8edOfPu9HEmN
Buyer pays for the tracked shipping in our case so self insurance is not a factor. Whereas I can't see the point leaving yourself wide open to abuse from Amazons vast army of thieves and scammers. After all we get no protection whatsoever
Seller_RAXEWLxQ2dbmN
I would think it is a factor insofar as it raises your price and presumably limits sales.
I mostly sell books and I find they rarely result in INRs (i in 100 maybe). On that basis it would be virtual madness for me to send all low value orders with full tracking.
Seller_RAXEWLxQ2dbmN
I would think it is a factor insofar as it raises your price and presumably limits sales.
I mostly sell books and I find they rarely result in INRs (i in 100 maybe). On that basis it would be virtual madness for me to send all low value orders with full tracking.
