TWo asins blocked without any policy violations attached
We have two ASINS that are blocked, however neither of them have any associated policy violations. When I try to correct it. It says they're missing the browse nodes. However when I got to update the nodes, it clearly states that it is in fact in a browse node. Case ID 10399806052
ASINs B087G15TZS & B087FXWN9F
19 replies
Spencer_Amazon
Hello @Seller_JodrE4UL0vAPs,
I am Spencer with Amazon.
Can you share a case ID with me so I can look into it?
Regards, Spencer
Seller_JodrE4UL0vAPs
Hi Spencer any update on these would be greatly appreciated. Thanks
Seller_JodrE4UL0vAPs
I don't know which team this is specifically, selling partner support just keep replying with the same request. If you can let me know how to direct them at the account team?
Spencer_Amazon
Hello @Seller_JodrE4UL0vAPs,
I have been pushing further for a solution as indeed the answer keeps being repeated.
I am now working with another internal team, this team does not work with sellers directly unfortunately.
You can talk to the account team as mentioned before. All you need to do is request a call by clicking the CALL ME NOW button in your account health pages.
I will keep chasing it on my end.
Regards, Spencer
