Delivery dates changing?
anyone else had an increase with inpatient buyers DEMANDING to know why there order is late??
We all get them but over the past few days we have had a huge increase. Now! when a buyer starts asking about delivery BEFORE the latest dates, we simply copy and paste the details from the screen (the dates given at checkout)…so…today some of these buyers are still emailing for updates.
we then notice that the dates originally given have now changed, so delivery date (latest) was 21st, now suddenly its the 18th and the buyers are like ‘wheres my stuff’?
We have checked and this has happened to dozens of orders.
Any ideas?
50 replies
Seller_Zs8GTnEaRwKaW
same issue! the delivery dates do not match up between the two views. It’s been like that for quite a while too, think the one date doesn’t include handling time.
Seller_8H5QADyWMzqn9
Same here, the problem is that Amazon are sending emails stating there order will be delivered within 2 days, plus they are sending emails to customers asking how they found the experience. Amazon are putting pressure on customers who feel that they should of received there parcel. Maybe Amazon should realise Royal Mail do not collect Good Friday, Saturday, Sunday and Easter Monday, therefore all collections are made on the following Tuesday, and Royal Mail then have to process 5 days worth of collections with 40% short staffed, volumes exceeding Christmas Post, plus Social Distancing in Sorting Offices. No doubt we will all receive poor feedback stating we are useless. Currently we are working 7 days per week from 4am daily to ensure all orders are processed, packaged and ready for Collection with Royal Mail. We do offer next working day with DPD but surprise surprise, customers prefer free shipping. Oh my, come on Amazon - pressurising customers with these silly emails is ridiculous. And to add insult to injury, Amazon sent me an email stating due to poor performance we are removing your Premium Shipping.
Seller_amUAzjvL5uIzu
I have a little message that I send to any impatient INRers it seems to be working had no bad FB or A-Z yet & most buyers appear to understand the situation.Feel free to use or modify to suit you.:
Please ignore any Amazon estimated delivery day as they are totally out of touch with the difficulty of shipping goods during the lockdown.Sadly Royal Mail are really struggling with staff off either sick or self-isolating and are making heroic efforts to deliver our mail during the lockdown.We have been told that some rural locations have only been getting one delivery a week.Presently normal post is taking at least 7 working days with some customers telling us their packages arrived between 9 and 14 days after we dropped the packages off at the Post Office.We would be greatful is you could be patient allow Royal Mail the time to deliver your item during this difficult period.WE ALWAYS GET PACKAGES AWAY ON TIME AND APOLOGISE FOR ANY DELAY BUT WE HAVE NO CONTROL OVER THE SPEED ROYAL MAIL DELIVER.
Seller_xiaafEoKk4BMd
yes, we’re getting some very assertive emails, even had a negative for a £6 item that was dispatched 4 days ago! Awful.
Seller_nZyQSlz4yhzDl
You can’t beat the ‘everything else I have ordered has come on time or earlier’ line…yeah cos it all comes from one central sorting office doesn’t it! Honestly, some buyers seem oblivious to the strain Royal Mail are under.
Seller_16EevDf4Axaui
Wonder if anyone knows if tracked at the moment is as good as signed for, I know usually an item has to be signed for but as RM are not taking customer signatures and instead doing it themselves, does this change the way things work, probably know the answer tbh, just wondering if anyone has had any recent experience of sending tracked without a signature and winning an A-Z. Basically customer ordered £30 worth from us, 4 of the same items, and now claiming not delivered and wants a refund, tracking shows delivered 2 days after sent, I know it stinks of scammer but as I say just wondering how this would work if they raised A-Z, we’re fulfilled by merchant 
Cheers in advance
Seller_ie7NmNyOjBOhy
I’ve manually set my delivery dates to 3 weeks for the mainland and 5+ weeks for Channel Isles etc. Still receiving orders, albeit not quite as many. But after 3 non receipts and 1 neg. I decided this was the way to go. Having said that, I recently received an email from a customer saying an item was delivered too early. You just can’t win can you.
Seller_bIVNWAWuPbk3l
I have manually added 1 day to handling time. It doesn’t affect my buy box but then I am in a niche sector with many products not sold by anyone else.
I did it so I didn’t have to go to drop of every day for standard shipping. I’m tending to drop off on Monday/Wedensday/Fridat and express/international is unaffected as I have daily pick ups.
Maybe orders are down for some, because generally Amazon orders are down. That’s what I’m finding.
Ebay seems to be holding up much better for some reason.
My sales are down around 40-50% on my own website, 30% down on Ebay, around 80% down on Amazon (before I changed the handling time and made no difference).
I’m sure it varies depending on market, but I am a little puzzled why Amazon has dropped off so much for me for 4 weeks now, as compared to Ebay.
Seller_fxBnTYiiYILkG
Exactly the same issue with us, over 200 email a day, we have several copy and paste responses ready from 2 weeks ago and we just change the dates on them!! It makes you think that they are living on a different planet and have not noticed the lockdown or the worldwide pandemic!!
See below our response:
Hi, we dispatched on 14th April via royal mail standard post and without tracking, please be patient and allow a little longer for delivery as due to the world wide pandemic deliveries are slower than normal and the dates given on Amazon are only estimates, please allow until Thursday for delivery, regards
Seller_SK7I85uyWeAWw
Amazon News: 11 April 2020
Pausing Account Suspensions for Order Performance
Similar to how Amazon is working to get our fulfilment capabilities back to regular operations, we have heard from many of you who are also facing challenges in running your businesses. To protect your account and ensure these supply chain and fulfilment difficulties do not impact your Account Health, beginning 20 March, we stopped suspending selling accounts for high cancellation or high late shipment rates. Effective immediately, we are also stopping suspension of selling accounts for high order defect rates. These changes will stay in effect through 15 May. We will continue to evaluate the situation, and let you know if we will extend this further.
Making reliable promises for customers remains particularly important at this time, and so we appreciate everything you are doing to fulfil your orders successfully, and we encourage you to put your account on vacation if you are not able to do so.
If you have additional questions, please feel free to use our forums – our moderators and experienced sellers can help answer any of your questions.
It’s good news for all??! Really tough time
