Parcels not being delivered by royal mail
We have been sending out parcels all week with Royal Mail and getting loads of customers saying that they are not receiving them. Most packages were sent out on the 15th of march via 1st class large letter. Anyone else experiencing this?
25 replies
Seller_H2nk6HdM8qUEv
YEs - but trying to get Royal Mail to admit anything, let alone compensate for loss of service is futile.
Seller_oEyhmDEskUz9w
definitely! same for us! lots of messages from customers recently! Parcels send out 2 weeks ago and not even one delivery attempt!
Seller_WLhTfZx3RqgCI
YES - here too!
Lots of ‘missing’ parcels recently, to be honest I haven’t even tried to put any complaints in etc as I know its to much of a hassle and try to get out of compensation too.
Seller_d5xGVic0qWqw7
The reason could be due to using ppi. If your still using ppi they are holding on to parcels on purpose. Ours are delivering on time within 2 days
Seller_GDcgp7XI9KeNM
royal mail are always losing item or we have lots of dishonest customers but amazon dose make it so easy for people to get our products for free
Seller_Xt0xvb4tiifNq
Hi…one of the reasons why I send everything recorded delivery these days, but still have parcels go missing. Now my account metrics are in the red, as I am refunding for lost items and its going against me.
skandrews
Seller_YVx6UpjLVLBWF
Same here. Not been made aware of any delays with Royal Mail.
In fact we had a return today as the item was not called for and the item was missing from the parcel!!!
Seller_LPyAcrgO3zR2D
Hmm, not experienced this but I use RM tracked 48 & 24 all with signature @ addressee only with no safe location. If too many customers claiming INR either RM have issues or there is a lot of dishonest customers out there playing the system. My thoughts are the latter… sorry!
Seller_A2fiD9FX97Kto
use the new click and drop system people! DMO and ppi are being phased out annd click and drop gives you a 2d barcode so you can aleast see if/when de3livery attempt has been made. It also gives you the chance to send grumpy customers screenshots to 9 show when and where item has been sent
Seller_A2fiD9FX97Kto
we were sent a letter via royal mail and a converstaion with accounts manager that dmo account will be closed between april and june this year and to use click and drop
