Problems using UPS to send from UK to US
Is anyone else having issues using the partnered carrier service?
We went through the portal to send a box to the US, answered everything as normal but we have now been made aware it has been refused at amazon in the US and is being sent back to us?
Ups have emailed saying they require commercial invoice, itemised value of content and detailed descripion of contents but there was no option to do this when we created the shipment on the amazon portal.
Can anybody offer any help on this if they have used the amazon partnered service to send to US?
Thankyou
13 replies
Seller_7VbclcPFFRTnc
is this your first shipment to US with UPS ?
Seller_wqciCXuQbNS4p
Never used the partnered carrier service for this very reason…it’s still very much in the development service.
If you book direct with UPS you will be guided through the correct documentation and not be allowed to continue until it has been completed correctly. Whenever we looked to use the partnered carrier service to either the US or the EU, we found that the pitfalls outweight the savings.
If you do decide to send independently of the partnered carrier programme, remember that you will be the importer of record and will need to send DDP.
Seller_ae51e0CJoHqCX
In my experience using the partner carrier program for anything that is going across a border and involves customs simply won’t work unless it has been properly onboarded through Amazon and an IOR has involvement on the shipment.
I am using a company now to do all of my exports through Amazon but have been advised to use the external partner carrier program. I am using UPS but not within Amazon.
Seller_L2WLWf8N814M4
Hello @anon46315405,
I`m sharing here a link to Seller University to an article on How to Ship your products to the US.
@Othersellers thank you for sharing best practices on this.
Regards.
Nickolas
Seller_uZmYgk2Q734Ed
This happened to us the very first time we shipped with UPS too. I think that was earlier this year when Amazon just resumed the PCP programme to USA.
Prior to that we always shipped with DHL.
Shortly after my UPS shipment failed, our associate partner manager from Amazon wrote to us to find out what might have caused the shipment to fail, and then referred me to the partner manager at UK2US PCP program, whom then sorted out all the missing paperwork for us. Since we already have everything in place (we were already shipping with DHL), the paperwork part is very straightforward.
Since then, we only ship using UPS (PCP), and never look back. DHL just simply couldn’t compete cost-wise (my DHL account manager tried really hard to negotiate a price for us, but it just wouldn’t cut it).
Most UPS shipments were delivered to the warehouse in 3 - 5 working days, and checked in quite quickly too. (my guess is UPS PCP might have a dedicated check-in channel?) Our experience shipping with UPS PCP is really smooth for the past few months.
My advise is to write to whoever that is in charge of your account in Amazon to ask for help regarding the failed shipment, and they can probably assist from there on.
