Rubbish service from Royal Mail
I have been away from 6th-14th and whilst away had to process 6 refunds for package not delivered.
4 of these were all posted on same day 3rd and they all give the message
Sorry, we’re currently unable to confirm the status of your item with reference xxxxxxxxxxxxxxx . Please try again tomorrow.
The other 2 give the usual message about how they will update delivery details when they attempt to deliver the item.
Does anyone know why the difference in message?
Makes me wonder if the sack sent on 3rd never got to depot so parcels never scanned - hence the different message.
Well over £100 given in refunds and as I use CRL service no compensation. Im seriously considering either changing courier or sending everything Tracked as at least I will get compensation.
23 replies
Seller_SITNVuZK87zGK
The sorry we’re currently unable to… message is definitely the one we see if we check a tracking number that’s just been generated but not yet been picked up from our warehouse, so your suspicion is probably right.
Seller_GTQV2zDar8YQQ
I would definitely look into using tracked ,as you get compensated for loss or damaged & collection too .
It’s the only way to go now ,we have to protect our businesses.
You only need to send a 1000 a year ,I am sure you do a lot more than that .
Seller_tRuvBEHDedp4q
After receiving more complaints from customers on here and ebay about items not received it looks like everything I sent on 3rd July (UK CRL48 service) none have been delivered.
One international parcel in same batch collected with them and sent fully tracked is only item from that day to be delivered.
Now looking at refunds in excess of approx £250
Cant get hold of Royal Mail helpline to complain - constantly engaged
Seller_tRuvBEHDedp4q
Well 1 problem solved.
I recently moved my telephone service provider to Sky - now I cannot access any 0345 numbers which is why when I tried calling RM I was just getting engaged. Tried calling from my mobile and got through straight away.
Nothing sent on 3rd July (everything in 1 sack) has been delivered. Helpline says they must have lost the sack. As CRL48 service used there is no compensation at all - not even for the service they charged me for but have not fulfilled.
So £250 in refunds plus the shipping charge I will still be billed by RM - looks like its porridge for next few meals lol
I asked to speak to my account manager to be told I no longer have one! - Reason unknown
So moral of the story
- Split orders into multiple sacks (only half fill sack so if 1 goes missing its not as bad)
- Send everything Tracked
- Use an alternate courier - any recommendations? I need one who will collect. Orders can vary between 5-20 every weekday - but Oct-Dec this goes up to about 50+ a day
Seller_maMOyS1F2RGex
I have spent many hours claiming back postage from Royal Mail as Katie and Sarah20 have said. You can claim back from 80 days prior to todays date.
A pain, but certainly worth it to at least get something back from them!
Seller_nRhZxElkqUPAM
Ive moved nearly everything to Evri. At least when stuff goes missing then you can make a claim and it doesn’t get denied by militant staff
Seller_tRuvBEHDedp4q
Wow - thanks I shall defo be making a claim then
The helpline was quite insistent that there would be no compensation at all - not even for the shipping charges
Seller_tRuvBEHDedp4q
So after Royal Mail lost a sack of parcels that I sent on 3rd July, it now seems (3 weeks later and after I have had to refund all those customers) that they have now been delivered.
I have had this confirmed by 3 customers now.
What is the procedure to get re-paid? I have asked them to contact Customer Services to get the card re-charged? Is that correct?
Or should I send out Tracked labels and ask them to return the items?
