Buying from Amazon seller and selling to Amazon buyer
Hello: I sold an item listed for sale on Amazon. The item is damaged . To make sure the buyer receives the item can I buy from another Amazon seller and have it shipped to my buyer? This way Amazon makes the cost on bother listing. Is this drop shipping even if I keep the sale on Amazon. ?
5 replies
Seller_Iq8G0IA7I69uO
No, unfortunately. Sorry for the short answer. It would be against Amazon policy to confirm an order using the method you mentioned.
Seller_LyYw7fQRKc5G7
This is considered to be dropshipping. Amazon has very specific rules regarding dropshipping. I recommend reading these rules in seller help.
Seller_nRFmxiQg4EGrw
NO. DO NOT ATTEMPT THIS!
Yes, it is the type of thing that could be considered good customer service, but it's a violation of Amazon rules, and will get you suspended.
If you do not have the item, you will need to cancel the order (yes, your metrics will take a hit); but cancel only after messaging the customer and explaining what happened.
Seller_guCaS93YGnu0t
You aren't supposed to as it's against policy. But I'm sure many of us have done this in a pinch when we didn't want our metrics to get hit. You will probably be fine doing it once. Or cancel the order.
Christine_Amazon
Hello @Seller_LbdLS97vmGipT
Christine here from Amazon Forums.
This is a common question, but I need to clearly state that purchasing from another Amazon seller to fulfill your own Amazon sale is strictly against our marketplace policies.
🚫 What you're describing would violate:
- Amazon's Anti-Gaming Policy
- Our Drop-Shipping Guidelines
- Seller Code of Conduct
⚠️ Consequences could include:
- Immediate account suspension
- Loss of selling privileges
- Withholding of funds
✅ Instead, here's what you should do:
- Contact the buyer immediately
- Cancel the order with a clear explanation
- Contact Seller Support if you need assistance
For future reference, approved drop-shipping on Amazon must come from wholesale suppliers or manufacturers only - never from another Amazon seller's listing.
Hope this helps clarify our policy! Let me know if you have any other questions.
Christine.
