Unable to add products

I have been trying to add products to my catalog for 2 days now and I keep getting the error "We do not support the file type of the image uploaded." in the drafts section.

I have tried EVERYTHING. 500x500, 1000x1000, 2000x2000 size, .jpg .png format, all clear and crisp pictures.

I even tried to add a product without any images attached and I still got the "We do not support the file type of the image uploaded." error.

NOTHING WORKS AND I CANNOT ADD PRODUCTS!!!

31 views

3 replies

Create and Manage Listings

Tags:Add a product, Images

3 replies

Seller_4zBzdtgCyS9EI

11 months ago

In reply to: Seller_igj0Po7q3XEEm’s post

are they on a pure white background?

Manny_Amazon

11 months ago

In reply to: Seller_igj0Po7q3XEEm’s post

Hello @Seller_igj0Po7q3XEEm,

I'm sorry you're running into an error while trying to add your products. I'd recommend giving some more time for our Support team to investigate the matter in your case ending with 5781. If you see that the case resolves and still need help, let me know, and I'll see what options exist for escalation.

Thanks for your understanding.

- Manny

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