Invoicing FBA customers
Hello,
I have just started FBA and sold a few products. I have received a message saying ‘We have observed that your Invoice Defect Rate is above the target of 5%.’
I do not have a VAT number, or need one as I am very small. So cannot use the FBA invoice service
I have tried to make my own invoices, but cannot find customers details to fill in invoice i.e. name and address. Worried I will be suspended by FBA if I do not start sending out invoices.
Any advise would be greatly appreciated.
53 replies
Seller_EOmLRMFX8Oo9x
You can find the customer details on FBA orders by clicking the order number AFTER it has been shipped to the customer.
Alternatively you can as a non VAT registered person sign up for the Amazon programme which Amazon will sort out your invoices for you
Seller_Vx8KyiEOW1rcH
Hello @Positivo_London
I have just had one these emails too, and have been talking to Seller Support.
The important part is that from the 5th of April 2021 accounts are at risk. So action has to be taken now.
Have a look at the Seller University - search for: Amazon Business invoicing policy and How to provide an invoice
This explains what you have to do to comply.
You can see what invoices are missing on your orders.
Uploading them will not reverse the Defect Rate, but if you now upload every time an invoice is required that percentage Defect Rate will go down, and the rate gets diluted in time.
I would also open a case with Seller Support explaining the situation and what you are doing to correct it - maybe asking for confirmation that what you are doing is correct. This establishes a ‘paper trail’ proving that you are taking action - should it be needed later.
I hope this is of help, good luck.
Seller_7VbclcPFFRTnc
Go to settings - account info - vat calculation settings and you can sign up for amazon to send your invoices- you do not need to be vat registered as they will send invoices with no vat showing for you
Seller_h8JfEdaig3il7
Dear fellows,
I need your help on this matter, I am doing FBA in the UK Market, My product is already on Amazon from January, but I am not a VAT user, Today I received an email from Amazon that I am violating policy. “We have found that you have violated a policy. Starting on April 5, 2021, your account in its current state will be at risk of deactivation.”
So far as I know I didn’t provide them with an order invoice. That’s the reason i got this notification but what my question is How can i get an order invoice? Is there any app that helps to generate automating invoice for sellers?
Looking Experts Suggestion
Seller_3t5RcJCiWAggs
How can I see the customer VAT number to create the invoice?
Seller_3t5RcJCiWAggs
Hello, Please recommend a third-party solution invoice provider (on English) Easier and cheaper one.
