Hi everyone,
I'm reaching out because I'm completely stuck with a blocked listing and I can't get a clear response or resolution from Seller Support.
I created the listing about a month ago, and a few days ago I decided to optimize it by updating the description and adjusting some of the text. While revising the content, I included the word "antibacterial" without thinking much of it. I honestly didn’t realize this could be a problematic term. I’m a new seller on Amazon and there are still many things I’m learning, so I wasn’t aware that using that word could be against policy or trigger any kind of restriction.
It was a mistake on my part, but at no point was I trying to sell the product as a pesticide or to make customers believe it had that function.
After the listing was blocked, I opened a case and was told to remove the word from the listing. However, since the listing was already blocked, I had no access to edit it — every time I tried, I was redirected to an error page. I informed Seller Support about this, and they told me to send them the corrected description directly so they could update it on their side.
I sent a new version of the description without any restricted terms, but the response I received was the same automated message saying I had to remove the word from the listing. I replied again, explaining that I had already mentioned I cannot access the listing and that they had offered to apply the update for me. Unfortunately, I received the same automated reply once again.
I also uploaded a flat file with the corrected content and submitted a screenshot showing that the file was uploaded, but I haven’t received any confirmation or follow-up.
My production will be ready in about a week and a half and I need to provide a shipping address, but at this point I don’t know if the ASIN can be recovered.
I would really appreciate help from someone who can clarify:
Whether this case can be properly reviewed by someone from Amazon
If I can safely delete this listing and create a new one for the same product, without risking policy violations or issues with my account
This is not a pesticide or restricted product. The only issue was that one word, which I’ve tried to remove in every way possible.
Case ID: 17874942271
Thank you so much in advance for any support,
Ari
