SFP - orders coming through as standard? orders dropped by 60%?

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Seller_NYZjcyBr6NIDH

SFP - orders coming through as standard? orders dropped by 60%?

Hey!

Hopefully someone can be of some guidance,

We sell on SFP,

usually 99% of orders come through on second day or next day, however since yesterday evening all orders from certain asins (our top selling asins) are coming through on standard and our orders have more than halved! we're still getting some orders through on other asins on next day and second day, our prime is active and all orders still have a prime badge! - the listing pages when i check on my phone still shop the 1 and 2 day options?

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Simon_Amazon

Hello @Seller_NYZjcyBr6NIDH,

Here Simon from Amazon, happy to try and help.

Are you having this issue just with specific ASINs?

Have you tried to create a case with Seller Support in regard to this issue?

Best,

Simon

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