Customer abuse & Amazon refunds
Hello! Last year we received 5 orders from Romania for refurbished iPhones each costing 1000+ eur. Customers receive them and then tell that we sent them shoe wax and other items telling that we are scammers. We had sold over 600k worth of devices last year, but despite help messages and A-Z claims Amazon refunded the customers. We also provided proof from DHL that package was not tampered with and the weight corresponds to sending iPhones as we are.
Today another refund was made to a customer who sent us back a iPhone lookalike toy that had a metal plate inside to match the weight. We asked help and appealed twice. How can we get help so these things won't happen????
3 replies
Rachelle_Amazon
Hi @Seller_WEVZPTfwnxcp8,
could you provide me with the order ID of the last situation you are describing?
Best Regards
Rachelle
Seller_WEVZPTfwnxcp8
Hi Rachelle,
Sure- 407-1863655-9108327
Have a great day
Kristo
Rachelle_Amazon
Hi @Seller_WEVZPTfwnxcp8,
you have missed out to grade the item condition when receiving the return. If you receive a return in a condition that you believe is not appropriate, you still have to issue a refund that you can specify as well to be 0 and claim the item condition. Since this action was not done, your deadline for a refund passed and the A-Z Claim was accepted. I am not able to change the outcome of the case at this point anymore.
Best Regards
Rachelle
