I'm sick of Amazon punishing our ODR with every A to Z case this time of year. We buy all our shipping through Amazon, and have Royal Mail collect every day, including Saturday and Sunday this xmas. I would like a mod to help me with this, as we have closed our store for the last two weeks due to the slow post this time of year, and our ODR is being damaged because seller support refuses to reverse the ODR being affected, despite their own policy stating that we would be protected if we used Amazon buy shipping.

They're so quick to punish, but so slow to admit their own mistakes!

I have around 10 A to Z cases which we have funded, and have had the ODR against us. Please someone get in touch about this. Seller support is useless AS ALWAYS.

Hi,

I am having few issues with A-Z and inconstancy within the appeal process.

I have a number of cases which have not gone our way.

Items have been delivered with tracking but the customer has said it has not arrived, the customer has had a full refund and we have had to pay it and they have counted it against our ODR.

We have appeal these but with the same response, we have decided to uphold our original decision.

I understand not everything is black and white but when this affect our business on a daily basis i feel we should be able to bring this up with a person who can read between the lines and see what is happening.

I hope someone can help with this challenging amazon situation and help restore our ODR.

Thanks

George

Hi. I had a Buyer open an A-Z Claim on a Item she refused to accept.

Item was an Amazon Label and dispatched on time. Initially ODR Affected was No, I appealed as the item was been rejected delivery by the buyer as it was claimed was damaged. I ovbiosuly appealed this and now my ODR has been affected? Why has this changed?

Can anyone Help? Cant re-appeal and no one from seller support will help.